Customer Operations Manager Jobs

About Amartha

Amartha is building the financial infrastructure for underserved communities across Indonesia. Since 2010, we have enabled more than 2.7 million micro-entrepreneurs - primarily women - to access capital, grow their businesses, and improve their families' economic well-being. Today, we are expanding our platform across lending, payments, funding and other digital financial services with a vision of becoming the primary financial partner for Indonesia's grassroots economy.

Joining Amartha means working on some of Indonesia's most meaningful and complex challenges at the intersection of fintech, technology, operations and social impact - while helping shape the future of financial access for underserved communities.

Why This Role Matters

Amartha serves millions of underserved customers across Indonesia through a unique combination of digital products and field operations. As we scale, we see a significant opportunity to reimagine customer and operational experiences through AI-native products and automation. We believe AI can transform how we serve our customers, increase field productivity and reduce operational costs.

We are looking for a Senior AI Product Manager who will own the product strategy and execution for AI-powered customer support, service automation and operational digitization initiatives across the organization. The goal is not experimentation - it is delivering measurable improvements in customer satisfaction, resolution speed, operational efficiency and scalability.

Key Responsibilities

• Own the Customer Support product domain - including AI-powered self-service experiences, agent copilots, service operations platforms and workflow automation tools
• Drive AI-powered customer and operational transformation - Identify, prioritize and deliver AI and automated solutions that improve customer experience, field productivity and operational efficiency
• Own product strategy and execution - Define product strategy, roadmap, prioritization, success metrics and drive delivery from concept to measurable business impact
• Translate emerging AI capabilities into scalable business solutions - Assess new technologies and identify high-impact applications across customer and operational workflows

This role is likely a strong fit if you:

• Have successfully launched AI-powered products, not just explored AI use cases
• Enjoy solving customer and operational problems through technology and automation
• Balance strategic thinking with hands-on execution
• Thrive in ambiguity and rapidly evolving environments

Requirements

• 4–7+ years of Product Management experience
• Hands-on experience building and scaling AI-powered products, agents or automation platforms
• Strong understanding of Generative AI, LLMs, AI agents, and workflow automation
• Strong product execution, stakeholder management and prioritization skills
• Experience working cross-functionally with engineering, data, operations and business teams
• Startup, technology or fintech experience preferred

Typical backgrounds include

• Senior Product Manager leading AI initiatives
• Product leaders driving automation or customer experience transformation
• Builders who have launched AI-native products or platforms

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives - shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences - drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.