Client Services Manager Jobs

As a Client Services Manager, you will be at the forefront of ensuring client satisfaction and retention. You will be responsible for managing key client relationships, resolving issues, and driving customer success. The demand for Client Services Managers is growing as companies focus more on customer-centric strategies. With an average salary range of $60,000 to $100,000 per year, this role offers a competitive compensation package. To excel in this role, you will need to possess strong customer service skills, effective communication abilities, and the ability to solve problems swiftly. Understanding client needs, building rapport, and fostering long-term partnerships are key aspects of this role. The Client Services Manager role provides a good work-life balance and is essential in industries like SaaS, e-commerce, and financial services.

About this role

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Charlotte Assistive Care State Programs Office located in Charlotte, NC!

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

Provide superior customer service and quality home care
Focus on managing coordination of client services and emergent scheduling issues
Manage your Client Services Manager caseload while proactively growing it
Build lasting relationships with clients, referral sources, payors and community organizations
Develop strong, communicative relationships with the team
Maintain effective fiscal management of your caseload by monitoring metrics
Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees (HHAs and CNAs)

Qualifications for a Client Services Manager:

Bachelor degree is required
Comparable experience staffing/scheduling at a home care agency preferred
Prior supervisory experience a plus
Experience with Medicaid is preferred
Demonstrated record of successfully taking on increased responsibility (goal achievement)
Ambition to grow and advance beyond current position
Strong computer skills required (electronic medical record)
Excellent communication and interpersonal skills

Why you'll love BAYADA:

Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
Impactful Work- Make a meaningful impact in the Fayetteville Community
Weekly Pay- Consistent weekly paychecks to keep your finances on track.
Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
Career Growth- Advancement opportunities to help you grow in your career.
Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Pubic Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

About BAYADA Home Health Care

Trust BAYADA to deliver expert home care, personal, nursing, pediatric, and hospice services. We provide compassionate support to help families live safely at home.

Team

Wendy Sury

Tom Cassidy

Jeffrey McFeeley

Mike LaRosa