Application Support Analyst Jobs

As an Application Support Analyst, you will play a crucial role in ensuring the smooth functioning of various software applications within an organization. Your responsibilities will include troubleshooting issues, providing technical support, managing incidents, and analyzing system performance. This role offers opportunities for growth as you work closely with IT teams to enhance software functionality and user experience. With a strong focus on problem-solving and technical expertise, Application Support Analysts are in demand in the IT industry. The average salary range for this role is $60,000 to $80,000 per year, with potential for higher earnings based on experience and skills. To excel in this role, proficiency in software applications, database management, and strong analytical skills are essential. Balancing work-life commitments and the potential for career advancement make this role a rewarding choice for IT professionals.

About this role

Job Description

Location: NYC (Hybrid – at least 4 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

We are seeking a Front Office Equity IT Support Analyst to join our Global Markets Business Support and Monitoring IT team. The ideal candidate will have experience in functional and technical support on Equity and Option trading applications and a strong knowledge of Front Office workflows.

Role and responsibilities

Provide Level 1 and 2 functional and technical support on Equity and Option trading applications (Fidessa, Dash) and booking gateways (Loanet, Sophis)
Work directly with Front Office traders and support functions to address daily incidents and user requests with fast, effective resolutions
Test new features, bug fixes, and system updates to make sure they meet business needs and perform as expected
Act as the link between Front Office users and IT Development teams (local and Head Office) to communicate needs, prioritize fixes, and track delivery
Monitor application performance proactively to catch and resolve issues before they impact trading operations
Create user guides and deliver training to improve adoption and proficiency across trading applications

Qualifications

Experience in IT Support or Business Analyst roles for Front Office in financial services
Knowledge of Equity products including Equity Derivatives, Listed Options, and Securities Lending, plus their trade workflows
Hands-on experience with trade execution platforms (Fidessa, Dash, EMSX or similar) and booking systems (Loanet, Sophis, Calypso or similar)
SQL and FIX protocol knowledge required
Strong communication and prioritization skills in a fast-paced trading environment
Bachelor's degree in Computer Science or Finance

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

💵 Competitive salary between USD $90,000- 135,000
💸401(k) retirement plan with company matching
🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
📴8 paid holidays + 5 sick days + 2 personal days per year
❤️‍🩹Company health, dental, and vision insurance plans + FSA
🦺Voluntary STD and LTD
🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

About Talan

Founded in France, Talan has grown into an international group that supports our clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact. Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory. For more than 20 years, we have been translating technological innovation into competitive advantages across vital sectors: banking and financial services, energy, transport and mobility, luxury and retail, and healthcare. Driven by our promise of "Positive Innovation," we have established ourselves as a leading player in addressing the growing complexity of economic, technological, and regulatory environments.

Team

Olivier Grosjean