Customer Support Assistant

Job Description

Entertainment Travel Associates is seeking a motivated and detail-oriented Customer Support Assistant to join our growing team in Houston, TX. In this role, you will provide exceptional customer assistance, help resolve inquiries, maintain accurate records, and contribute to a positive customer experience. This is an excellent opportunity for individuals who enjoy working with people, solving problems, and developing valuable professional skills in a supportive environment.

Responsibilities

• Assist customers by responding to inquiries in a professional and timely manner.
• Provide accurate information regarding company services and processes.
• Resolve customer concerns while maintaining a positive and solution-focused approach.
• Maintain organized customer records and documentation.
• Coordinate with internal departments to ensure efficient service delivery.
• Support daily administrative and customer service operations.
• Contribute to maintaining high customer satisfaction standards.
• Perform additional support duties as assigned.

Qualifications

• Strong communication and interpersonal skills.
• Professional attitude with excellent customer service abilities.
• Strong organizational and multitasking skills.
• Attention to detail and problem-solving mindset.
• Ability to work effectively both independently and within a team.
• Basic computer proficiency and willingness to learn new systems.
• Positive, dependable, and adaptable work ethic.

Additional Information

• Competitive salary: $34,000 – $38,000 annually.
• Career growth and advancement opportunities.
• Professional training and ongoing development.
• Supportive and collaborative work environment.
• Opportunity to build valuable customer service and communication skills.
• Stable full-time position with long-term career potential.