Retail Manager

Job Description

At Fairmont Jasper Park Lodge, creating meaningful connections with nature, history, and culture is at the heart of every guest experience.  

Embark Adventure Centre is an exciting new addition to Fairmont Jasper Park Lodge and a key part of the resort’s next chapter, designed to inspire exploration, create unforgettable experiences, and connect guests with the breathtaking beauty and adventure opportunities of Jasper National Park.  

As Retail Manager, you will have the unique opportunity to build and shape the retail experience from the ground up, leading a passionate team while creating a welcoming, engaging, and revenue-driven environment. Responsible for all aspects of retail operations, including merchandising, inventory management, team leadership, sales performance, and guest engagement, you will ensure that every touchpoint reflects the spirit of adventure, exceptional service, and luxury that define the Fairmont brand. The ideal candidate is a dynamic and results-oriented leader who thrives in a fast-paced environment, embraces innovation, and is excited to play a pivotal role in establishing Embark as a premier adventure and retail destination for resort guests and local visitors alike. 

What you will be doing:    

Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:   

• Consistently offer professional, friendly and engaging service  
• Follow departmental policies, procedures and service standards  
• Provide leadership, coaching, and guidance to Supervisor and Adventure Centre Associate staff 
• Work closely with the Embark Management team to ensure daily leadership coverage and operational excellence 
• Maintain a strong focus on the retail operation, guest experience, and overall Adventure Centre brand standards 
• Create and maintain product knowledge resources and retail reference materials to support daily sales and operational efficiency 
• Oversee point-of-sale systems and retail technology to ensure functionality, accuracy, and a seamless guest experience 
• Quickly identify and resolve any billing discrepancies, inventory variances, refunds, voids, discounts, or guest service concerns 
• Be directly accountable for retail inventory management, including receiving, merchandising, stock rotation, returns, and inventory controls 
• Work closely with vendors and suppliers on product sourcing, invoicing, purchase orders, and payments 
• Ensure adequate stock levels and proper functioning of all retail resources and equipment while managing retail expenses and departmental budgets
• Ensure every guest experience exceeds expectations and professionally manage service recovery when concerns arise 
• Collaborate with hotel departments and operational leaders to ensure effective communication and alignment regarding guest activities, events, and business needs 
• Plan and facilitate monthly departmental meetings and regular team communication sessions 
• Assist with seasonal opening and closing preparations for the Adventure Centre and Retail operations, including merchandising, inventory setup, and operational readiness 
• Work with the Embark leadership team to develop retail displays, product assortments, and merchandising strategies that enhance revenue and the guest experience
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions 
• Foster an inclusive environment where every individual feels valued and respected  
• Other duties as assigned 

Qualifications

Your experience and skills include:  

• Diploma or bachelor's degree in Business Administration, Retail Management, Hospitality Management, or a related field preferred 
• 3–5 years of progressive retail leadership experience, preferably in hospitality, luxury retail, resort, or spa environments 
• Experience managing budgets, payroll, inventory, and merchandising 
• Demonstrated success in achieving sales targets and improving operational performance 
• Experience leading, coaching, and developing high-performing teams 
• Knowledge of retail trends, customer engagement strategies, and loss prevention best practices 
• Strong leadership and team-building abilities 
• Excellent customer service and communication skills 
• Proven sales and merchandising expertise. 
• Financial acumen, including budgeting and cost control 
• Inventory management and purchasing experience 
• Strong organizational and time management skills 
• Problem-solving and decision-making abilities 
• Ability to analyze sales data and identify business opportunities 
• Proficiency with retail point-of-sale (POS) systems and inventory management software 
• Proficient in Microsoft Office, particularly Excel and Outlook 
• Ability to work flexible hours, including evenings, weekends, and holidays 

Preferred experience: 

• Experience in a luxury hotel, resort, spa, or destination retail environment 
• Familiarity with retail analytics and inventory management systems 
• Experience with vendor negotiations and product sourcing 
• Understanding of wellness, spa, or lifestyle retail products is an asset 

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

What is in it for you: 

• Subsidized staff accommodation provided on-site for full time status employees  
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)  
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees  
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide  
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler  
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]  

Want to learn more about this opportunity? View the complete job description by clicking this link: Retail Manager.pdf