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Customer Service Rep

Posted 2 days ago

Office
Customer Service Representative — Job Description

About the Role
We’re looking for a friendly, solutions-focused Customer Service Representative to be the face of our brand. You’ll be the first point of contact for customers and help create positive experiences that keep them coming back.

Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, chat, and social media with professionalism and empathy
- Problem Solving: Troubleshoot issues, process returns/exchanges, and resolve complaints efficiently
- Product Knowledge: Learn and explain products/services clearly to help customers make informed decisions  
- Order Management: Assist with placing orders, tracking shipments, billing questions, and account updates
- Documentation: Log all interactions in CRM and track trends to improve service
- Teamwork: Collaborate with sales, tech, and operations teams to ensure smooth customer experiences

What We’re Looking For
- Experience: 1+ years in customer service, call center, or retail preferred
- Communication: Excellent verbal and written communication skills. Friendly, patient, and clear
- Skills: Strong problem-solving, multitasking, and conflict resolution skills
- Tech: Comfortable with CRM tools, ticketing systems, and Microsoft/Google Workspace
- Attitude: Positive energy, accountability, and a genuine desire to help people
- Availability: Ability to work flexible hours including weekends/holidays if needed

Nice to Have
- Bilingual skills
- Experience in [e-commerce / SaaS / retail / etc.]
- Knowledge of KPIs like CSAT, NPS, and response time

What We Offer
- Competitive pay + benefits
- Growth opportunities and training
- Supportive team culture
Job details
Workplace
Office
Location
Not specified

Qureos is an AI-powered talent acquisition platform and managed services provider that helps companies find the people they couldn't reach on their own and hire them faster. Our recruiting agents handle the heavy lifting: surfacing hard-to-find candidates through automated multi-channel sourcing, running custom phone and video screening, and managing end-to-end recruitment operations. That saves talent acquisition teams hundreds of hours of manual effort and frees them to focus on what only humans can do — building relationships, making judgment calls, and delivering an incredible candidate experience. The result: companies hire better talent in less time, at lower cost, with leaner teams. HR teams can run the software themselves or fully outsource hiring to Qureos on an outcome-based model. Qureos powers hiring for leading businesses across the GCC, including Qatar Airways, Baan Holdings, Yousef Al-Rajhi Group, Alzayani Investments, Union Properties, and Saudi Development and Export Services Co. Ltd (SDRS).

Employees
85
Industry
Software Development
Headquarters
Dubai
Founded
2021
Company location
Dubai, AE
Specialties
AI Recruitment, Talent Acquisition, Recruitment Software, and Candidate Screening

Key team members

Amin Al Jamei

Amin Al Jamei

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