Workforce Planning & Optimisation Manager

HammondCare Home Care are actively looking for an experienced Full-time Workforce Planning & Optimisation Manager to join their team located in St Leonards NSW

About the role

The Workforce Planning & Optimisation Manager is responsible for strengthening workforce planning, onboarding and service flow to improve the scalability, efficiency and sustainability of Home Care services.

Working closely with the Care Operations Manager and Scheduling Operations Manager, the role provides demand and capacity insight, identifies improvement opportunities and supports the development of more effective workforce and service models.

The role focuses on planning, analysis and continuous improvement, and does not own day-to-day care delivery or current roster execution.

Essence of the role:

• Demand & Capacity Planning: Develop demand forecasts and workforce capacity models to support forward planning and identify risks.
• Workforce Modelling & Optimisation: Analyse workforce utilisation, scheduling patterns and service performance to improve efficiency and scalability.
• Onboarding & Service Flow Improvement: Improve the flow from intake to service
• commencement to reduce delays and service gaps.
• Performance Insight & Reporting: Provide clear insights to support operational decision-making and performance improvement.
• Systems & Process Improvement: Identify and implement improvements to systems, data use and operational processes

About You

• Commitment to engage and align with Hammond Care’s Christian Mission, Motivation and Mission in Action.
• Significant experience in workforce planning, operations or service delivery.
• Strong analytical capability and ability to translate insight into action.
• Experience driving operational improvement and influencing stakeholders.
• Sound understanding of workforce utilisation and service delivery environments.
• Exposure to workforce management and scheduling technologies.
• Tertiary qualifications in health, business, operations, or a related discipline.
• Strong interpersonal and communication skills with key stakeholders
• Knowledge of aged care compliance and administrative processes (desirable).
• Ability to work both independently and collaboratively.

Benefits - What are we offering in return for your expertise and experience.

• Market leading remuneration
• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
• Additional training & career development opportunities
• Leave benefits – purchased additional annual leave.
• Reward and Recognition Program
• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.
• Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for all employees
• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans
• Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung

How to apply 

If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact [email protected] 

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks

Our Talent Acquisition team & Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare isn’t responsible for any fees related to unsolicited resumes.