Location:
MiosAt Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.
Are We the Perfect Match?
At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.
Job Description:
Role Purpose:
The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations
Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation
Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows
Handles and ensures the correct workflow of external complaints
Responsibilities:
Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
Logistics: Perform inbound and outbound forwarding activities
Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries
About you:
Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience
Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling
English – proficient verbal & writing
Local language of the country of base and main operations – proficient verbal & writing
Employee Type:
PermanentWhy Join Us?
Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:
Meet Our People: Careers
Learn About Our Recruitment Process: Learn More
Discover Our Sustainability Goals: Sibelco priorities
We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.
How to Apply
Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.
Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.
Material Solutions Advancing Life Sibelco is a global material solutions company that sources, transforms, and distributes specialty industrial minerals — particularly silica, clays, feldspathics, and olivine. We are also leaders in glass recycling. Operating in over 30 countries, we serve diverse industries such as glass, ceramics, construction, coatings, polymers, and water purification, delivering materials that power progress in modern life, from solar technology to smartphone screens. Founded in 1872, Sibelco has grown into a multinational business with a broad portfolio of high-specification minerals and a commitment to dedicated technical support. We strive for innovation, sustainability, and excellence, offering solutions that meet and anticipate the needs of our customers. At Sibelco, we are committed to sustainability, biodiversity, and the health, safety, and well-being of our employees. We foster a culture of diversity and inclusion, ensuring that all colleagues feel valued and supported. As a great place to work, we provide competitive pay, well-being support, and opportunities for growth and development. Our vision is to deliver long-term social, environmental, and economic value, guided by our purpose: Material solutions advancing life. #WeAreSibelco
Key team members
Evrard van Zuylen
Helen Mordovchenko
Andrea Gomes
Curd Vandekerckhove
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