Junior IT Helpdesk

🚀 Ready to Make an Impact? Join MORO TECH!

MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. 

Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry. 

Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect!

The impact of the role: 

As a Junior IT Helpdesk in the IT Support team, you will play a key role in keeping daily technology operations running smoothly. Working at the intersection of user support, basic IT processes, and service coordination, you will help translate everyday technical needs into practical solutions. While gaining hands-on experience, you will support operational reliability, contribute to efficient workflows, and help deliver accessible, user-friendly IT services.

On a given day, a Junior IT Helpdesk will:

• Provide first-line technical support by resolving basic hardware, software, and access issues for users.
• Assist with setting up workstations, devices, and standard software to ensure employees are ready to work.
• Follow troubleshooting procedures to identify and resolve common technical problems.
• Monitor and update helpdesk tickets to ensure requests are tracked and handled efficiently.
• Investigate recurring issues and flag them to senior IT staff to improve system reliability.
• Help maintain simple documentation and user guides to support smoother IT operations.
• Communicate clearly with users to understand issues and explain solutions in a friendly way.
• Collaborate with the IT team to escalate complex problems and learn best practices.
• Support continuous improvement by suggesting small workflow or documentation enhancements.
• Develop automations to improve efficiency using low-code tools
• Perform data gathering and analysis to better understand, characterize and improve IT Operations 

Requirements

In order to be successful in this role you will need:

• A high school diploma or ongoing studies in IT, Computer Science, or a related field are welcome but not required.
• No professional IT experience is necessary; personal interest in technology or informal experience is a plus.
• Familiarity with computers, operating systems, and common software such as Microsoft 365 (including Intune and PowerAutomate), Jira and ServiceNow.
• A willingness to learn troubleshooting methods and follow structured support processes.
• Strong communication skills and a helpful, service-oriented attitude.
• Comfort working in a team and asking questions when unsure.
• A proactive mindset and reliability in handling tasks and responsibilities.
• Ability to stay organised and manage simple ticket workflows.
• Professional fluency in English.

Benefits

About the team: 

Our Engineering Team is a dynamic group of skilled professionals who design and deliver tech solutions for our B2B clients. You'll find us working in cross-functional squads, typically composed of software engineers with diverse specializations, a dedicated Product Owner, and often a UX/UI designer, all focused on delivering high-quality, client-driven solutions through agile collaboration.

We stay at the forefront of technology—using cloud platforms, data analytics, and modern development frameworks—while fostering a culture of learning and knowledge sharing.

Perks that match your passion:

At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.

💰 Your Expertise Rewarded

• A competitive compensation package that grows with your impact.
• Annual Performance and Salary Reviews to celebrate your progress.

⚡Supporting Your Daily Success

• Monthly Meal Vouchers to fuel your creativity.
• Premium Private Health Coverage for you and your family.
• Extra vacation days to recharge and explore.

🌱 Never Stop Growing

• Yearly training budget to master new skills.
• Cutting-edge tech setup with optional upgrades to customize your gear.
• Structured growth plans and regular progress check-ins.

🌍 Work Without Borders

• Location-fluid culture with work-from-anywhere flexibility.
• Modern workspaces designed for collaboration, open for visits as often as you like. 
• Flexible working hours to accommodate your productivity peaks.

Please note that benefits may vary based on the location.

A glimpse at our principles:

We move at the speed of culture. We are always evolving, staying relevant through agility and an entrepreneur spirit.

We feel comfortable with the unknown. Innovation requires embracing uncertainty, and we do so with confidence and creativity. 

We act with passion. Whether we’re achieving our goals or learning from a failure, we do it passionately.

We enjoy being diverse. We are committed to fostering an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work.