Ninja PM, Social Creative Ops

LOCATION: Hybrid on site 3x a week(Needham, MA or New York)

Position Overview:
The Social Creative Operations Manager (Ninja) is responsible for managing the operational execution of social creative work across the Ninja category globally. This role ensures social creative requests move efficiently from intake through final delivery by owning processes, timelines, resource coordination, and cross-functional communication across Social Strategy, Creative, IMC, Production, and external partners.

As a key operational leader within the Global Social team, this role serves as the central point of coordination for social creative workflows, enabling successful GTM product launches, maintaining category-level operating rhythms, and driving consistency through scalable processes, documentation, and governance. The Global Social Creative Operations Manager helps translate strategy into execution by ensuring teams have the visibility, alignment, and operational support needed to deliver high-quality social content on time and at scale.

Key Responsibilities:

• Serve as the category owner for social creative operations, maintaining documentation, timelines, briefs, trackers, workbacks, and reporting that provide a clear source of truth for work in progress, priorities, and delivery status across global teams.

• Own the intake, triage, prioritization, and briefing process for all social creative requests, partnering with IMC, Social Strategy, Creative, ICC, and Social Studio teams to ensure work is clearly scoped, actionable, and aligned before execution begins.

• Manage the end-to-end social creative lifecycle, tracking milestones across concepting, production, editing, reviews, approvals, localization, and final delivery to ensure projects remain on scope, on schedule, and aligned with business objectives.

• Build and maintain project timelines and workback schedules, coordinating workloads across creators, editors, production partners, agencies, and regional stakeholders while proactively identifying and mitigating capacity constraints, resource gaps, and timeline risks.

• Lead creative review and approval processes by facilitating stakeholder alignment, managing feedback and revision cycles, and ensuring approvals are secured efficiently without impacting production timelines.

• Act as the primary cross-functional coordinator across Social Strategy, Creative, IMC, ICC, Production, and Global Social teams, driving alignment on priorities, timelines, dependencies, and launch requirements while proactively removing roadblocks.

• Build, maintain, and continuously improve social creative operations processes, governance, and workflows to enhance clarity, efficiency, scalability, and consistency across teams and regions.

• Own the operating rhythm for social creative-focused meetings, including production syncs, launch reviews, and prioritization discussions, capturing decisions, action items, and next steps while ensuring accountability and follow-through.

• Support global product launches by coordinating social creative deliverables, timelines, dependencies, and risks, ensuring launch requirements are accurately documented and communicated across stakeholders.

• Partner with leadership to operationalize global social playbooks, provide visibility into key initiatives, and surface risks, dependencies, and recommendations that support effective decision-making.

Qualifications:

• Bachelor's degree in marketing, Communications, Business, Project Management, or related field.

• 5+ years of experience in creative operations, project management, marketing operations, social media operations, integrated marketing, or related disciplines.

• Experience managing complex creative workflows from intake through delivery in a fast-paced environment.

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.

• Proven ability to build and maintain detailed project plans, workbacks, trackers, and operational processes.

• Experience partnering cross-functionally with creative, marketing, production, and business stakeholders.

• Excellent communication, facilitation, and stakeholder management skills.

• Strong attention to detail and ability to proactively identify and solve operational challenges.

• Familiarity with social media marketing strategy, content formats, and campaign timelines

• Experience managing global or multi-market workflows a plus

• Demonstrated ability to improve processes and scale operations in a high-growth environment.