Client Success & Sales Operation Specialist

Job Description

This position serves as the primary point of internal commercial administration for customers in the crop protection, pharmaceutical, and chemical markets who utilize contract research and analytical services for regulated products such as herbicides, pesticides, pharmaceuticals, and chemical active ingredients. This role is responsible for assisting with customer inquiries, coordinating quotations, large complex proposals, and order processes, supporting the interactions between sales organization and three laboratory sites relating to back-office activities, and ensuring exceptional customer outcomes from initial request, and change order management, through project completion.

Duties include:

Serve as primary internal and secondary external customer contact regarding customer and customer-facing requests, support, and account management.

• Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.
• Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.
• Assist sales representatives with account coordination, pipeline tracking, and customer communications.
• Directly support preparation of quotes, change orders, and other customer-facing documentation, as well as ensure internal systems are utilized properly for project tracking on Company’s SharePoint sites.
• Lead the commercial to operations handoff process to ensure proper invoicing, scheduling and Project numbers documented, and Study Directors assigned when a new project (quote) is achieved (won).
• Proactively identify opportunities to improve customer satisfaction and service efficiency

Qualifications

The ideal candidate would possess:

• Skills in which they are highly organized, detail-oriented, customer-focused, systems knowledgeable, and comfortable working in a regulated scientific environment.
• Experience supporting regulated products such as pesticides, herbicides, pharmaceuticals, or specialty chemicals. Experience in commercial labs which run “study based” projects is preferred.
• Familiarity with GLP, GMP, ISO, or other regulated laboratory environments.
• Understanding of contract research or analytical testing services

Basic Minimum Qualifications:

• Associate’s or Bachelor’s degree in life sciences, chemistry, business, or a related field (or equivalent experience).
• 2+ years of experience in customer service, inside sales, or account support within a laboratory, pharmaceutical, chemical, or regulated manufacturing environment.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with CRM systems, LIMS/ERP systems, and Microsoft Office.
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is full-time, Monday-Friday, 8:00am to 5:00pm.  Candidates currently living within a commutable distance of Easton, MD are encouraged to apply. 

What It’s Like to Work Here:

Teamwork: experience what being a part of the Eurofins family feels like. Be inspired by your leaders, be encouraged by your teammates and be supported in all parts of your journey while you work with us.

Learning & Development: take on career development programs and goal setting to create big possibilities for your career and life. Develop within the company; be mentored and grown as a leader.

Diversity & Authenticity: we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Benefits & Perks to Foster Work/Life Balance:

✓ Medical, Dental and Vision Coverage

✓ 401k Company Matching

✓ Paid Time Off

✓ Personal Days

✓ Wellness Program

✓ Education Assistance

✓ …and more!

If you enjoy being immersed in technology, tackling problems head-on, finding solutions through teamwork, and taking pride in accomplishments, join us today!

To learn more about Eurofins, please explore our website, www.eurofinsus.com/agroscience-services

What Happens Next
 
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
 
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Agroscience Services is a Disabled and Veteran Equal Employment Opportunity employer.