Service Desk Analyst - Contract

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Adelaide.

This is a 3 month contract position.

Requirements

What you'll do:

• Provide Level 1 Service Desk support to end users, delivering responsive and friendly technical assistance.
• Troubleshoot and resolve hardware, software, and basic IT issues within agreed service levels.
• Assist with meeting room and audiovisual (AV) setup and provide light AV support during boardroom meetings.
• Package, image, configure, and deploy laptops and other end-user devices.
• Replace monitors and perform other basic hardware installations as required.
• Manage incoming IT deliveries and ensure equipment is received and accounted for.
• Maintain an organised stockroom, ensuring IT equipment and inventory are tidy and readily available.
• Collaborate with the broader IT team to deliver a high standard of support and contribute to positive team outcomes.

What you'll bring:

• Previous experience in a Level 1 Service Desk or IT support role.
• Strong customer service skills with a genuine focus on delivering a great user experience.
• Excellent troubleshooting and problem-solving abilities across common desktop, hardware, and software issues.
• Confidence supporting end users both in person and remotely.
• Experience with laptop imaging, device setup, and hardware deployment.
• Basic knowledge of audiovisual (AV) equipment and meeting room technology.
• A proactive, organised approach with strong attention to detail.
• The ability to work independently while contributing positively to a collaborative team environment.
• A willingness to undertake light physical tasks, including moving monitors, preparing equipment, and maintaining IT stock.
• Strong communication skills and a professional, approachable manner.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.