We are looking for a Belgrade-based Renewal Account Manager to join our global Renewal Sales team. This is an amazing opportunity to learn more about renewal processes within Academia & Government.
About You – experience, education, skills, and accomplishments
- Bachelor’s Degree or equivalent working experience
- Proficient level of English language
- 5 years of relevant working experience with a proven track record in managing customer relationships and achieving sales targets
- Proficient level of Excel
It would be great if you also have . . .
- Salesforce working experience
- Previous experience in academic context
- Previous experience working with different stakeholders
What will you be doing in this role?
- Engage with customers to identify renewal opportunities, address their specific needs, and provide advanced support.
- Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales.
- Maintain and strengthen relationships with key customers through strategic communication and exceptional service to ensure satisfaction and loyalty.
- Provide sales planning and contribute to the development and execution of comprehensive sales strategies.
- Create, update, and analyze detailed reports on subscription activities, contract status, and renewal performance metrics.
- Continuously enhance knowledge about product offerings and market trends to improve sales effectiveness.
- Drive the achievement of sales and renewal targets.
- Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
- Utilize and optimize all sales tools and technologies to enhance sales processes and outcomes.
- Coordinate with account team to give updates on where renewals are at and what help is needed.
About the Team
The team is responsible for account renewal within A&G space in Clarivate.
Benefits
- Holidays: 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- My Learning Platform
- Monthly bonus
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles for rent free of charge
Hours of Work
This is a permanent contract.
The working hours for this role would be two days per week from 9:00 AM to 5:00 PM, while the remaining three days a week would follow a more flexible schedule, ideally from 12:00 PM to 8:00 PM.
This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.
#LI-Hybrid
Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Clarivate is a leading global provider of transformative intelligence. We offer enriched data, insights & analytics, workflow solutions and expert services in the areas of Academia & Government, Intellectual Property and Life Sciences & Healthcare. For more information, please visit clarivate.com.
Key team members
Harry Bermas
Michael Sherf
Chris Eklund
Helen Mei Lin Chung-Kesl
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