Associate Technical Consultant (German speaking)

We are looking for an Associate Technical Consultant to join our team in Belgrade. In this role, you’ll work closely with clients to understand their needs, troubleshoot technical issues, and help deliver effective solutions using IPfolio, our leading IP management platform built on Salesforce. This is a great opportunity for someone who enjoys combining technical problem-solving with client communication and wants to develop their expertise in a collaborative, international environment.

About You – experience, education, skills, and accomplishments 

• Minimum of 2 years of experience in a Technical Consultant, Application Support, or similar client-facing technical role
• Proficiency in English
• Proficiency in German
• Bachelor's degree and/or equivalent experience

It would be great if you also have . . . 

• Experience with Salesforce (certification is a plus)
• Basic knowledge of SQL
• Interest in or experience with emerging technologies (e.g., AI)

What will you be doing in this role?

• Work directly with clients to understand reported issues and support requests
• Analyze client needs and configure appropriate solutions using standard IPfolio functionality
• Troubleshoot system-related issues and help deliver timely resolutions
• Use declarative configuration tools to adjust and improve the client setup
• Collaborate with internal teams across Clarivate IP Management Systems to share knowledge and best practices
• Provide clear communication and support throughout the issue resolution process

About The Product

IPfolio is the industry’s highest-rated IP management solution, accessible via the Salesforce platform. It helps organizations securely manage and protect their intellectual property more efficiently through advanced workflow automation, powerful data and analytics, and expert industry support.

About the Team 

The team is globally distributed, with colleagues based in the United States, Serbia, Austria, Malaysia, Taiwan, and Japan. You will report directly to the Director, Service Implementation.

Benefits 

• Holidays: 25 days paid leave per annum 
• Private Health Insurance
• Paid Lunch
• Yearly Bonus  
• Yearly Merit Plan
• My Learning Platform ​
• Fit Pass
• Life Insurance 
• Accident Insurance 
• Company bicycles for rent free of charge
   

Hours of Work   

This is a permanent full-time position, with core engagement hours within CET time zone, with some scheduling flexibility available around core working hours.

This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.

#LI Hybrid 

Please note that only shortlisted candidates will be contacted.