PUN - REF103713A - Senior Associate - Operations

Job Description

 MEET THE KEY PERFORMANCE INDICATORS AS SET BY THE TEAM LEAD MANAGE HIS OWN DELIVERABLES AND ENSURE THAT ALL THE SLA’S ARE MET ALL ACTIVITIES ARE PERFORMED AS PER THE AGREED SOPS Maintain and own the exception & productivity tracker ENSURE THAT THE CLOSE ACTIVITIES ARE PERFORMED AS PER THE AGREED CLOSE CALENDAR Effectively review the activities as agreed (checker where applicable) Ability to reach out to the client counterpart in case of any query and the activities are due and impacting TAT ABILITY TO GET INTO THE DETAIL AND COME UP WITH PROCESS IMPROVEMENT IDEAS TO REDUCE CLOSE CYCLE TIME AND OR FLATTEN THE CLOSE PEAK EFFORT REQUIREMENT DRIVE CONTINUOUS PROCESS IMPROVEMENT

Qualifications

Bachelor's