Business Process Analyst

Job Description

The Business Process Analyst is responsible for the sustainment, governance, and evolution of supply chain
standards and process documentation. This role ensures operational content is accurate, easy to navigate,
consistently reviewed, and actively adopted across Supply Chain and cross-functional partners.
This role plays a critical part in maintaining PieNet and Tango SOP Integration as enterprise knowledge
platforms—driving usability, content quality, governance discipline, and engagement. The Business Process
Analyst partners closely with Operations, Training, Leadership, and functional owners to ensure standards are
trusted, current, and embedded into daily ways of working.

Main responsibilities
Standards Governance & SOP Management
 Maintain and execute standardized SOP review cycles, ensuring content accuracy, timely updates, and
documented approvals.
 Review, suggest, revise, consult, and re-write existing SOPs; Assist customer Subject Matter Experts
(SMEs) to document processes, develop flowcharts, and draft SOPs.
 Partner with Supply Chain and cross-functional leaders to assign SOP ownership, establish sign-off
accountability, and sustain governance routines.
 Route SOPs to owners for scheduled review and coordinate updates back to original creators as the
program matures.
 Ensure documentation reflects current processes, including regulatory or system-driven changes (e.g.,
SAP / Stop Loading updates)
 Serve as a connector between Supply Chain, Training, IT, Operations, and other partners to ensure
standards are consistent and scalable.
 Review, revise, consult and re-write existing Leader Standard Work (LSW) to maintain current work
processes and functions for Supply Chain leadership.

Platform Ownership
 Ownership of existing Pienet Supply Chain repository, and responsible for updating, organizing and
maintaining.
 Support ongoing expansion of PieNet by onboarding new departments, validating content, and ensuring
alignment to established standards.
 Enhance usability and navigation through homepage design, tagging, keyword optimization, and
structured content architecture.
 Transition Tango from implementation to a steady-state platform requiring governance, maintenance,
and continuous improvement.
 Support integration of tools and automation to streamline SOP capture, updates, and publishing.
Analytics, Insights & Continuous Improvement
 Track and report analytics from PieNet and Tango to measure engagement, content effectiveness, and
adoption trends.
 Provide leaders with insights on platform usage, maturity progress, and improvement opportunities.
 Support quarterly and annual maturity checkpoints to assess progress; Continuously improve platform
usability to support frontline and leadership needs, using adoption data and user feedback.
 Publish year-end summaries highlighting impact, usage trends, and program outcomes.

Qualifications

Job requirements
 Bachelor’s degree in supply chain management, Business Administration, or relevant degrees.
 3–5 years of experience in supply chain, operations, standards management, knowledge management, or
related fields.
 High degree of attention to detail, organization, and written communication.
 Experience maintaining process documentation, SOPs, or enterprise knowledge platforms.
 Strong organizational and governance mindset with exceptional attention to detail.
 Ability to analyze adoption data and user feedback to drive continuous improvement.
 Proven ability to collaborate across teams and influence without formal authority.
 Proficiency in Microsoft 365
 Experience supporting enterprise platforms such as SOP tools, knowledge bases, or learning systems.
 Exposure to change management, training reinforcement, or operational rollout efforts.
 Familiarity with analytics, dashboards, or engagement metrics.
 Experience in supply chain, manufacturing, distribution, QSR, or logistics environments.