Operations Director - Healthcare Provider

A well-established, mission-driven community health organization in Southern California is seeking an experienced Operations Director to lead operations across its primary care and specialty service lines. This is a high-impact leadership role for someone who thrives on standardizing workflows, driving measurable operational results, and building strong teams in a fast-paced, patient-centered environment. The organization serves a large, diverse patient population and is entering a period of steady growth, making this an excellent opportunity for a hands-on operator ready to help shape that next chapter.

Key Responsibilities

• Provide leadership and oversight for day-to-day operations across assigned clinic sites and specialty service lines.
• Partner closely with the CEO and Chief Medical Officer to drive workflow standardization, process optimization, and clinic growth initiatives.
• Supervise, mentor, and evaluate operations managers, supervisors, and other assigned operational staff.
• Develop and implement standardized policies, procedures, and performance expectations across all clinic sites.
• Monitor and improve key operational metrics including patient volume, no-show and cancellation rates, payment collection, scheduling efficiency, and patient satisfaction.
• Lead Lean process improvement initiatives and champion data-driven decision making across operations.
• Ensure full operational compliance with HRSA, CMS, OSHA, HIPAA, Joint Commission, and other applicable federal and state regulatory requirements.
• Collaborate with quality, compliance, IT, human resources, revenue cycle, and finance teams to resolve operational issues and support coordinated performance.
• Support budget development, staffing models, and resource allocation for clinical operations.
• Lead or support the implementation of new programs, site expansion, and service line growth.
• Analyze operational data and prepare reports and recommendations for executive leadership.
• Prepare for and participate in audits, readiness reviews, and site visits.
• Promote a culture of accountability, collaboration, and mission-driven, patient-centered care.

Requirements

• Bachelor's degree in healthcare administration, business administration, or a related field.
• Substantial progressive experience in healthcare operations within a large, multispecialty outpatient or ambulatory practice setting.
• Proven experience managing multi-site clinic operations, staffing, scheduling, and performance management.
• Working knowledge of FQHC operations, including regulatory, compliance, access, quality, and patient care delivery considerations (or comparable regulated ambulatory healthcare experience).
• Tech-savvy, with EMR experience and comfort working with data analytics and operational dashboards.
• Excellent verbal and written communication skills, with demonstrated success leading in a culturally diverse workplace.
• A track record of longevity and enthusiasm in prior roles, with strong project and task management skills.
• Ability to travel between sites regularly (approximately 20 to 30 percent of schedule).
• Must be able to work onsite full time.

Preferred Qualifications

• MBA or other advanced degree in healthcare administration, business, or a related field.
• Experience at a Federally Qualified Health Center, FQHC look-alike, Indian Health Service facility, or other safety-net healthcare organization.
• Lean process improvement experience or certification.
• Genuine commitment to serving diverse, underserved, and vulnerable populations with cultural humility and respect.

• Ability to lead confidently

Benefits

• Base salary range: $160,000 to $220,000 per year, commensurate with experience.
• 401(k) retirement plan
• Paid vacation accrual and sick leave.
• Permanent, full-time, onsite position.

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Use of Artificial Intelligence in Recruitment
Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.