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Technical Service Representative

Posted about 1 month ago

OfficeChina - Huntsman Campus, Shanghai

Job Description:

1. Job Purpose:

( the statement of job purpose in one or two clear and concise sentences )

Providing in site and on site technical support for composite business

2. Principal Accountabilities:

( the major end results the job is expected to achieve )

a) Fully complies with HPU policy and Local EHS regulation

b) Maintains and optimizes the innovation portfolio for composite

  • Identifies customer’s activities and needs
  • Develops the products as the marketing requirements

c) Provides technical support/training for the key customers and distributors

  • Provides product/technical introduction to new customer
  • Ensures the customer understanding HPU product portfolio
  • Provides technical solution and develop the products as customer’s requirements
  • Communicates with customer to identify the trials and follows the feedback

d) Handles the complains / trouble shooting

  • Provides trouble shooting timely and effectively
  • Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively

e) Market Intelligence

  • collects up-to-date market intelligence from relevant industries, the customers and the competition regularly

3. Knowledge / Experience / Skills Needed

( education, experience, skills and training required for the job )

Education:

Minimum bachelor degree of polymer science

Experiences:

At least 2- 3 years composite related work experience. The experience in PU composite is optimal.

Skill:  
MS Office functionalities

Training:

Updated PU Composite knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills

Additional Locations:

Job details
Workplace
Office
Location
China - Huntsman Campus, Shanghai

Welcome to Huntsman, where we're not just a global chemical company; we're a community of innovators committed to shaping a sustainable future. About Us: Huntsman is at the forefront of the chemical industry, manufacturing products that enhance energy efficiency, reduce waste, and cut emissions in various sectors worldwide. We firmly believe that the solutions to the world's sustainability challenges lie within chemistry, and we're dedicated to making a positive impact. Your Career with Huntsman: At Huntsman, people are at the heart of everything we do. We take pride in our diverse global team, and we invite talent at all career stages, from interns to seasoned professionals. What We Offer: When you choose Huntsman, you choose a dynamic, industry-leading company where safety, ethics, and professional growth take center stage. Here's what you can expect: Innovation: We encourage, nurture, and value innovative thinking, allowing you to make a real difference. Growth: Your career development is our priority. We offer a range of opportunities for advancement and continuous learning. Collaboration: Just as we collaborate with our customers and partners, we foster collaboration across our teams and divisions. Join Our Team: Ready to embark on a fulfilling career at Huntsman? Explore opportunities to join a company that's enriching lives through innovation while fostering a sense of community. Start your journey today!

Employees
7008
Industry
Chemical Manufacturing
Headquarters
The Woodlands, TX
Founded
1970
Company location
10003 Woodloch Forest Drive, The Woodlands, TX 77380, US
Specialties
chemicals, plastics, automotive, aviation, footwear, construction, technology, agriculture, health care, detergent, personal care, furniture, appliances and packaging, and coatings

Key team members

Shelly Bravard

Shelly Bravard

Brecht Biebuyck

Brecht Biebuyck

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