Service Delivery Manager

Why are you looking for a job?

If your answer ticks all the boxes, this could be the start of a great collaboration.

• You have a curious mind - You won't understand what we're talking about if you don't 🤔
• You want to learn more around technology - You won't survive if you don't 😱
• You want to make the world a bit better 😇

We happen to be just like that as well. We like hacking things here and there (you included) and create scalable solutions that bring value to the world.

SquareDev? 🐿️

We use state-of-the-art technology to build solutions for our customers and our partners' customers. We make sure we stay best-in-class by participating in research projects across Europe, collaborating with top universities and enterprises on AI, Data, and Cloud.

About QnR Group

SquareDev is a member of the QnR Group, a leading technology organization specializing in end-to-end custom software solutions, Artificial Intelligence, Cybersecurity, SAP S/4HANA, SAP Business One, ServiceNow, and FinTech solutions.

As part of QnR Group's ongoing expansion — both in Greece and internationally — we are continuously hiring across a wide range of tech roles. Successful candidates may be hired by QnR Group, or another company within the Group, depending on the role and project.

Role overview

We are looking for a Service Delivery Manager to join one of our EU public sector clients based in Brussels. You'll be the driving force behind consistent, high-quality service delivery, overseeing the team's day-to-day activities, managing customer relationships and ensuring that services meet agreed expectations.

Requirements

The ideal candidate will be responsible for:

• Managing the end-to-end service delivery process and overseeing team activities.
• Tracking and reporting on SLAs and KPIs, escalating issues where needed.
• Engaging with stakeholders to address feedback and ensure services meet customer expectations.
• Coordinating multidisciplinary teams across complex service environments.
• Driving continuous service improvement initiatives.
• Managing the service catalogue lifecycle.

To excel in this role, you'll need:

• Bachelor's degree or above, with 6+ years of professional experience managing support services.
• Proven experience coordinating multidisciplinary teams and engaging with a range of stakeholders.
• Hands-on experience with SLA/KPI tracking, service improvement, and service catalogue management in complex environments.
• Strong leadership, communication, and organisational skills.
• Language proficiency: French C2 + English B2, or French B2 + English C2.
• At least 1 certification from the following:
• ITIL (or equivalent)
• PMP — Project Management Professional (or equivalent)
• PM² (or equivalent)
  

Nice to have:

• Experience in managed services or outsourced IT environments.

• Familiarity with ITSM platforms (e.g. ServiceNow).