Sr. Analyst 1, Collections

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
We are looking for an experienced and detail-oriented Senior Analyst to join our
Collections and Accounts Receivable team. The ideal candidate will be responsible for managing and overseeing the end-to-end collections process, ensuring timely recovery of outstanding receivables, and maintaining strong customer relationships while adhering to company policies and compliance standards.

What You'll Do:

• Manage and monitor the accounts receivable portfolio to ensure timely collection of outstanding invoices

• Proactively follow up with customers via calls, emails, and escalations to resolve overdue balances

• Analyze aging reports and prioritize collection efforts based on risk and outstanding amounts

• Investigate and Identify billing disputes, discrepancies, and short payments in coordination with internal teams

• Collaborate with the Cash Application team to ensure accurate and timely application of payments

• Identify delinquent accounts and recommend accounts for escalation or bad debt provisioning

• Build and maintain strong relationships with key customer contacts and internal stakeholders

• Support month-end and quarter-end close activities related to accounts receivable

• Drive process improvement initiatives to enhance collection efficiency and reduce DSO (Days Sales Outstanding)

• Ensure compliance with internal controls, SOX requirements, and company policies

• Mentor and guide junior analysts within the team

What You'll Need:

• Bachelor's degree in Finance, Accounting, Commerce, or a related field

• 4–6 years of experience in Collections and Accounts Receivable within a corporate or shared services environment

• Strong understanding of O2C (Order to Cash) process

• Proficiency in ERP systems such as NetSuite, Salesforce and HighRadius

• Advanced MS Excel skills (pivot tables, VLOOKUP, data analysis)

• Excellent communication and negotiation skills

• Strong analytical and problem-solving abilities

• Prior experience working within a Global Capability Centre (GCC) or Shared

• Services environment will be considered a significant advantage.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Shift Time: 5:00 PM to 2:00 AM IST

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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