Senior Manager Information Systems

ABOUT AMGEN 

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. 

ABOUT THE ROLE 

Role Description: 

The role is responsible for leading and mentoring team members within the Clinical Design and Analysis technology services group that build and transform technology capabilities that positively impact business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies in support of biostatistical study design and analysis.   

The ideal candidate will have a proven track record of leadership in technology-driven environments for clinical design and analysis and a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in end-to-end software development lifecycle in a Scaled Agile Framework coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.  

Roles & Responsibilities:  

• Lead and manage large, diverse teams within a matrixed organization.  

• Foster a culture of collaboration, innovation, and continuous improvement.  

• Attract and recruit top talent as part of an extensive Technology organization to be hired within India.   

• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.  

• Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization 

• Collaborate with geographically dispersed teams, including those in the US and other international locations.  

• Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders  

• Develop and implement strategic plans for workforce and technology.  

• Contribute and define business outcomes + requirements, technology solutions, and services 

• Oversee the software development lifecycle  

• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities 

• Ensure communication of key performance metrics and analysis of unmet needs 

• Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met 

• Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery 

• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the stakeholders feel informed and engaged 

• Follow global standards and practices.  

• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services 

• Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy 

• Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance 

• Ensure alignment of Technology service plans across organization 

• Provide education to new partners with regards to IT service offerings 

• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy 

Basic Qualifications and Experience:  

• Master’s / Bachelor’s degree with 13-17 years of experience in Life Sciences Information Technology Management or related field

Functional Skills: 

Must-Have Skills

• Experience leading and managing software engineering teams in a matrix organization.

• Strong people management, mentoring, and team-building skills.

• Hands-on experience in Full Stack Development using AWS and cloud-native technologies such as Containers, Docker, Serverless, and Microservices.

• Strong programming skills in Python or Java, along with React.

• Good knowledge of SQL and relational databases.

• Experience with DevOps, CI/CD, and modern software development best practices.

• Strong understanding of Agile and SAFe methodologies.

• Experience using Jira Align for Agile planning and portfolio management.

• Ability to define and monitor engineering KPIs to improve team productivity.

• Excellent communication, stakeholder management, and collaboration skills.

• Ability to manage multiple priorities and deliver results in a fast-paced environment.

• Good understanding of enterprise IT architecture and cloud technologies.

Good-to-Have Skills

• Experience in the pharmaceutical or life sciences industry.

• Good knowledge of Databricks and modern data engineering platforms.

• Good knowledge of, or experience with, R programming.

• Knowledge of clinical pharmacology, pharmacokinetics, or biostatistics.

• Experience establishing business partnerships and IT governance practices.

• SAFe certification or other Agile certifications are preferred.

Professional Certifications: 

• Scaled Agile Framework (SAFe) for Teams (preferred) 

Soft Skills: 

• Strong verbal and written communication skills 

• Team-oriented with a focus on achieving team goals.  

• Excellent leadership and team management skills.  

• Strong transformation and change management experience.  

• Exceptional collaboration and communication skills.  

• High degree of initiative and self-motivation.  

• Ability to manage multiple priorities successfully.  

• Excellent analytical and troubleshooting skills 

• Ability to work effectively with global, virtual teams 

Shift Information: 

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. 

EQUAL OPPORTUNITY STATEMENT 

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.