Senior Manager, Operations Transformation – Business Performance and Data Science
Posted 4 days ago
Career Category
OperationsJob Description
Job Summary
Amgen is committed to driving operational excellence and enterprise transformation to better serve patients worldwide. The Senior Manager, Operations Transformation – Business Performance and Data Science will play a key leadership role in advancing this mission by leading initiatives that improve business performance, enable digital and AI-driven capabilities, and deliver measurable operational impact.
This role will lead a cross-functional India-based team spanning Operations Transformation, business performance, AI/data science enablement, data and information architecture, and Continuous Improvement 2.0 (CI + AI), in close partnership with global OTDS (Operations Transformation & Digital Strategy), Operations leaders, and enterprise technology teams.
The leader will translate strategy into execution by building team capability, driving delivery against strategic priorities, and ensuring solutions are adopted, scaled, and sustained. The role requires balanced leadership across transformation, business performance, AI/data enablement, people leadership, and operational execution.
Key Responsibilities
Build and Lead the AIN Capability
Lead and develop the India-based Operations Transformation and Business Performance team, establishing clear priorities, strong execution, and scalable ways of working across transformation, AI/data science enablement, business performance, and continuous improvement.
Lead Transformation and Business Performance Initiatives
Translate enterprise transformation priorities into actionable programs that improve operational efficiency, agility, performance visibility, and business value realization.
AI, Data, and Digital Enablement
Advance AI, analytics, automation, and data-centric capabilities that improve decision-making, reduce manual work, and enable scalable business outcomes. Support delivery of AI-enabled use cases leveraging Generative AI, enterprise data platforms, and modern information architecture principles.
Program and Portfolio Leadership
Manage transformation programs and strategic priorities, ensuring initiatives are aligned, sequenced, governed, and executed with measurable business impact and adoption outcomes.
Cross-Functional Collaboration
Partner with OTDS, Operations, Digital Technology & Innovation (DTI), and enterprise stakeholders to deliver integrated solutions across people, process, data, and technology domains.
Performance and Change Leadership
Establish metrics, dashboards, governance mechanisms, and value tracking approaches while driving organizational change management, capability building, and continuous improvement adoption.
Basic Qualifications
12-17 years of work experience in the related field
Bachelor’s degree and 8+ years of relevant business, operations, digital, or transformation experience
OR Master’s degree and 6+ years of relevant experience
OR Doctorate degree and 4+ years of relevant experience
Preferred Qualifications
Demonstrated experience leading operational transformation, business performance, or digital enablement initiatives in complex matrixed organizations
Experience applying AI, analytics, automation, or data science capabilities to solve business problems and improve operational outcomes
Proven leadership experience managing cross-functional teams and driving organizational change
Demonstrated ability to translate strategy into execution and measurable business impact
Familiarity with enterprise data ecosystems, FAIR data principles, and scalable digital platforms
Experience working in regulated industries such as biotechnology, pharmaceutical, or healthcare
Familiarity with Lean, Six Sigma, Agile, or continuous improvement methodologies
Strong stakeholder engagement, communication, and program management capabilities
Competencies
Strong people leadership and team development
Systems thinking across people, process, data, and technology
Strategic and analytical problem-solving
Execution-focused and results-oriented mindset
Strong collaboration and stakeholder management skills
Ability to manage multiple priorities in fast-paced environments
Customer- and business-oriented mindset
Passion for innovation, transformation, and continuous improvement
Additional Information
Location: Amgen India
Travel requirements: Less than 20%
What We Offer
An opportunity to shape the future of Amgen Operations through enterprise transformation and digital innovation.
A collaborative, inclusive, and forward-thinking environment that values creativity, agility, and continuous learning.
Professional growth and leadership development opportunities within a global biotechnology leader committed to serving patients.
Other open roles at Amgen(6)
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases. Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes. For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads. 🔗 Community Guidelines: https://wwwext.amgen.com/community-guidelines 🔗Global Privacy Statement Directory: www.amgen.com/dp Special Advisory: Please be cautious of scam recruitment offers claiming to be from Amgen. Such scams may come from various sources, including fake websites and/or unsolicited emails and seek to obtain personal data or payment from victims by offering jobs that do not exist. Please be advised that Amgen would never ask for payment to progress a job application. When in doubt, please check to see if the position in question is posted on this website before applying. Additionally, please report any suspicious recruiting activity to https://complaint.ic3.gov/ and thank you for your assistance.
Key team members
Shaari Ginsburg-Laver
Betty Chang (CDP)®
Pete Shaffer
Justin Claeys
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