Account Manager

Job Description

Key Responsibilities

Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

Customer Engagement & Relationship Expansion

• Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence.
• Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.
• Champion customer needs internally to ensure alignment and execution across our enterprise.

Business Development & Growth Strategy

• Develop and execute strategic business plans that align with customer goals and drive revenue growth.
• Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.
• Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.
• Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.

Operational Excellence & Enablement

• Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).
• Monitor and report on KPIs, ensuring Expeditors service meets and exceeds expectations.
• Drive adoption of technology and process improvements (e.g., EDI, visibility tools) to enhance the customer experience.

Collaboration & Communication

• Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.
• Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.
• Support invoicing, collections, and administrative processes to maintain account health.

Performance & Data Intelligence

• Use business intelligence tools to analyze trends, measure performance, and identify improvement areas.
• Maintain data fluency to support strategic planning and customer reporting.

Professionalism & Development

• Embody company values and cultural attributes in all interactions.
• Pursue continuous learning and development to enhance expertise and effectiveness.

What We Expect From You

• A growth-oriented mindset with a strong focus on customer success and business expansion.
• Exceptional relationship-building and communication skills.
• Strategic thinking with the ability to translate insights into action.
• Strong organizational skills and attention to detail.
• A collaborative spirit and commitment to continuous improvement.
• A driven and resolute individual who wants to make an impact!

Qualifications

Qualifications & Preferred Skills

• University or equivalent business qualifications
• Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills
• Proven project management skills
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Annual Compensation: $42,000 - $56,000 + commission