Public Services Manager - Jefferson County Public Library

The Division of Libraries & Inclusion supports Jefferson County Public Library's mission through enrichment of lives and our community by providing equitable and free access to information, experiences, and opportunities.

The Public Services Manager is accountable for a consistent quality customer experience in core Library services on the phone, in person, and on the web. Manages daily operations of the Belmar Library services; system-wide development and delivery of Teen core services. Strong leadership, communication, and de-escalation skills, combined with a deep understanding of teen developmental needs. Hires, trains, and evaluates Teen Services staff.

The Public Services Manager also manages/audits system resources, with budgetary and decision-making authority over those resources. Manages access to resources, including the physical and virtual resources of the system. Responsible for creating partnerships and relationships in the community through outreach.

Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

Job Posting Closes at 11:59PM on:

07/20/26

Division:

Library Division

Management Level:

Manager

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Hiring Range: $75,242.06 - $97,814.68 Annually.

• CUSTOMER SERVICE: Communicates expectations to staff and colleagues about Library services and trends in area of responsibility. Models best behavior practices for customer service. Creates conditions for quality customer experiences in their areas of responsibility. Ensures maintenance of Library resources, including physical and virtual, so that residents have equal access to information and ideas. Is aware of and implements industry best practices for merchandising, labeling and promoting Library resources. Provides quality assurance in programs presented in their location or their area of responsibility, including off-site locations. Manages promotion of programs to target audiences. Provides direct customer service, particularly in non-routine situations. Conducts outreach into the community by identifying potential groups and ensures direct contact from the Library. Resolves customer service issues, including dealing with law enforcement and first responders. Ensures a safe environment for staff and public.

• CORE LIBRARY SERVICE: Collaborates with others and manages cross-functional teams to accomplish goals and objectives in their system-wide service. Gathers and evaluates input from community for implementing system-services using established industry benchmarks. Uses established industry benchmarks to determine gaps in service provision and quality. Maintains current knowledge of trends in libraries and related fields to identify new services for development and implementation system-wide. Provides quality assurance in programs presented in their area of responsibility, including off-site locations. Manages promotion of programs to target audiences.

• OPERATIONAL ORGANIZATION: Participates in special assignments such as prototyping new services. Supervises short-term projects outside typical area of responsibility. May perform the duties as an acting manager/person in charge(PIC) for local and/or other locations on a temporary basis as needed.

• FISCAL RESPONSIBILITY: Establishes and manages location/core service budget. Participates in short and long term planning for Library services. Provides input for anticipated local and system needs. Accountable for system-wide budget expenditures in their area of responsibility. Communicates goals and strategic priorities to staff under their area of responsibility. Ensures compliance with budget limits and established purchasing procedures with staff under their supervision.

• SUPERVISION & MANAGEMENT: Hires, assigns, trains, directs and supervises the division staff as well as temporary staff, volunteers and interns in area of responsibility. Coaches on industry best practices. Administers or makes recommendations for routine personnel matters affecting direct reports including recruitment, orientation, training, setting performance goals, assigning and reviewing work, approving time cards, approving leave, appraising and disciplining, submitting records and documentation as required by Library and Jefferson County Policy. Conducts regular staff meetings with subordinate staff. Communicates changes in policies and procedures to direct reports and implements them as directed. Provides technical guidance and support to ensure conformity with established policies, rules and regulations. Anticipates and solves problems as non-routine situations arise. Promotes professional development and leadership skills among direct reports and teams. Responsible for creating and implementing change management plans and strategies that maximum employee engagement and minimizes employee resistance.  Provides leadership towards the Library's mission, vision and values. Serves as a member of JCPL’s CMT (Combined Management Team). Collaborates and coordinates with others in cross-functional teams to accomplish JCPL goals and objectives as well as Division goals and objectives. Uses and continually develops leadership skills and participates in on-going professional development. Maintains skills, knowledge and subject matter expertise in areas of responsibility and industry trends through training and professional development. Attends conferences and participates in development activities.

• Other duties and responsibilities as assigned.

We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected]. This contact is for accommodation requests only and cannot provide application status updates.

Knowledge, Skills, and Abilities

Change Management:

• Leading teams through evolving technologies and shifts in community service models and organizational change requires resilience, adaptability, and agility and structured change strategies.

Data-Driven Decision Making:

• Translating door counts, circulation metrics, and demographic data into actionable service adjustments and budget justifications.

Equity, Diversity, & Inclusion (EDI):

• Fostering an inclusive environment and tailoring diverse collections and programs to reflect local demographics.

Trauma-Informed Care:

• Understanding and implementing supportive strategies for vulnerable populations, including patrons experiencing homelessness or mental health crises. ​

Minimum Qualifications

Required - Bachelor's Degree.

Required - Minimum 3 years of library experience, or combination of more than one year of library experience AND more than 5 years of leadership experience.

Required - Minimum 3 years of supervisory experience.

Preferred - Master's degree in Library Science or Library Information Systems.

Work Schedule

This is a full-time benefited position that reports in-person at the Belmar Library.

Education:

Bachelor's Degree

Experience:

Work Experience: Minimum three years

Supervision Experience: Minimum 3 years

Certifications:

Languages:

Category:

Library Services