mc2i is an independent consulting firm that supports its key clients with their digital transformation projects.
For over 36 years, we've been active in diverse sectors and areas, including Human Resources, Energy & Utilities, Transport, Banking, Finance & Insurance, Retail & Luxury, Media & Telecoms, Marketing & Customer Experience, Public Services, Cybersecurity, Data/AI, Infra, UX/UI Design, and Management & Organization.
We're recognized for our entrepreneurial approach, our innovative spirit, and our commitment to more responsible digital practices.
With over 1700 employees, mc2i has maintained a friendly atmosphere and close relationships with its staff. For more than 20 years, we've achieved double-digit growth, a testament to the excellence of our services. To continue this momentum, we're looking for new talents, exclusively recruited based on their profiles, to shape the future alongside us 🚀.
Job description :
Within the Energy & Utilities practice, you will support major players in the sector (electricity, gas, water, renewable energies) in deploying, evolving, and optimizing their ServiceNow platform.
As an Experienced ServiceNow Consultant, you will guarantee the performance, compliance, and value delivered by the solution to end-users and business lines worldwide
Your Missions
ServiceNow Project Manager (Build): End-to-end management of large-scale international deployment projects (module deployments, upgrades, integration of new features) and driving innovation on the platform through the creation of new AI agents (Now Assist).
Application Maintenance (Run): Ensuring the platform remains in operational condition. You will manage the knowledge base (KB), the Service portal and catalog, Change management processes, foundational data quality, as well as the resolution of critical incidents. You will also drive the continuous improvement of the instance (e.g., defining and deploying action plans based on HealthScan results).
Coordination with AMS Teams (Cross-functional Management): Managing the interface and leading governance meetings with Application Management Services (AMS/TMA) teams, tracking compliance with Service Level Agreements (SLAs), and overseeing the drafting of procedures.
Join the ENERGY practice
Your profil :
Education: Graduated from a top engineering or business school, or holding a Master 2 degree specialized in IS or Information Management.
Experience (> 3 years): You have a minimum of 3 to 4 years of experience on the ServiceNow solution, ideally acquired within large corporate environments or consulting firms.
Technical Skills:
In-depth mastery of the platform's core applications, with primary expertise in ITSM.
ServiceNow System Administrator certification is mandatory.
Holding an ITIL certification is a strong advantage for this position.
Appetite for or initial experience with generative AI agents (Now Assist).
Soft Skills: You demonstrate excellent analytical and synthesis skills when dealing with complex data environments. Your sense of service and pedagogy enable you to advise various stakeholders effectively (Business, IT, Security). You have a consulting posture and the ability to functionally mentor more junior profiles.
Languages: Fluency in English (both spoken and written) is mandatory for this international project. Proficiency in French is an additional asset but is not mandatory.
Mobility: Occasional travel within France is to be expected.
We value diversity and inclusion. Every voice matters, and we encourage applications from all backgrounds 🌍. All our job openings are accessible to people with disabilities.
One click away from applying ?
mc2i is an independent consulting firm that supports major corporate clients in their digital transformation projects. For over 37 years, we have operated across a wide range of sectors and domains: Human Resources, Energy & Utilities, Transport, Banking, Finance & Insurance, Retail & Luxury, Media & Telecoms, Marketing & Customer Experience, Public Services, Cybersecurity, Data/AI, Infra, UX/UI Design, Management, and Organization.We are recognized for our entrepreneurial approach, our spirit of innovation, and our commitment to a more responsible digital future. With over 1,700 employees, mc2i has maintained a friendly atmosphere and close proximity to its staff. For over 20 years, we have posted double-digit growth, which testifies to the excellence of our services. To continue this momentum, we are looking for new talent—recruited exclusively on a profile basis—to help shape the future alongside us.
To learn about our recruitment process, click here. A Talent Acquisition Consultant will be by your side to support you throughout your candidate journey. You'll also have the opportunity to take advantage of free coaching sessions to prepare yourself in the best way.
At mc2i, promoting diversity and fighting against all forms of discrimination are long-term commitments.
Our dedication to diversity and inclusion is reflected in our particular attention to the integration of people with disabilities. We encourage their applications and are committed to doing our utmost to provide necessary accommodations throughout their experience at mc2i. By joining us, you become part of a team where every individual matters and every voice is heard. As a signatory of the Diversity Charter, we strongly encourage applications from all backgrounds and look forward to discovering yours.
Join mc2i and let's build a more innovative and responsible digital future together! ⬇️
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