Full time, continuing role located on Camperdown Campus on Gadigal Country
Utilise your expertise as Deputy Director, Alumni Communications and Insights
Base Salary $162,528 + 17% superannuation
About the opportunity
It is an exciting time to join the Alumni and Supporter Experience team that provides an innovative engagement program for a community of almost 500,000 people.
To support our ambitions for enhanced alumni and donor engagement, we are investing in the team’s capacity and now seek a Deputy Director (Alumni Communications and Insights) to drive mass engagement through multi-channel communications.
The role will see you designing, implementing, refining, and reviewing alumni journeys that are data informed and thoughtfully cater to the diversity of our alumni community to achieve a personalised and integrated alumni and donor communication experience.
We now have a fantastic opportunity for a self-motivated and passionate Deputy Director (Alumni Communications and Insights) to lead the Alumni Insights and Global Campaigns teams to design and deliver coordinated, data-driven alumni communications across multiple channels to deepen alumni engagement, increase retention and drive lead generation for student recruitment, Community Giving and continued learning programs.
Through the coordination of audience segmentation, the role will ensure alignment, consistency, and relevance across the end-to-end customer lifecycle.
A key aspect of the role is to provide cross-functional leadership to align stakeholders through a shift in focus from channel-led activity to journey-led engagement.
About you
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Deputy Director (Alumni Communications and Insights) who:
has high level experience managing stakeholder engagement strategies with proven success delivering engagement or revenue growth
is skilled in the translation of data and market intelligence into actionable insights, performance reporting, and evidence‑based recommendations that inform senior leadership decisions
has proven success in designing and implementing customer journeys. Experience with salesforce marketing cloud will be an advantage
is an expert at stakeholder management. You enjoy collaborating with internal and external stakeholders to generate thoughtful and impactful communication campaigns that inspire alumni engagement
is strategic in their thinking and an expert communicator. You will advise on industry trends, creative engagement initiatives and new technologies to enhance graduate tracking and communications
has extensive experience in managing high profile, complex global campaigns and projects
is highly creative and enjoys idea generation and thinking outside the box
is an experienced leader and can mentor a team of professionals to achieve high standards of client service delivery and teamwork
has exceptional organisational and time-management skills, including the ability to prioritise and work within often very tight deadlines .
About us
The Alumni and Supporter Experience team engages with a diverse community of almost 500,000 alumni through a wide range of communications, events, volunteering programs, fundraising, and engagement initiatives.
Our alumni have achieved remarkable feats and are consistently ranked among the world's most employable graduates. They include Nobel laureates, Pulitzer prize winners, Australian prime ministers, humanitarians, teachers, inventors, medical innovators, and thousands like them who have changed lives all around the world.
When you join the University of Sydney, you become an integral part of a community in which you are fully supported to achieve your career ambitions. You’ll be in a workplace where development is encouraged, and intellectual pursuits foster a sense of purpose and confidence including:
35-hour work week
flexible working model
up to 36 weeks paid parental leave
access to health and wellbeing services
tax-efficient salary packaging options
ongoing training and development
Work rights
You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community that reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Sade Mintah, Recruitment Operations by email to [email protected]
© The University of Sydney
The University reserves the right not to proceed with any appointment.
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