Butler

Job Description

As a Butler at DELANO Dubai, you are entrusted with delivering highly personalised, discreet, and intuitive service, ensuring every guest experience is seamless from arrival to departure. You will act as a dedicated point of contact, anticipating needs and curating elevated in-room and villa experiences that reflect the warmth and effortless style of the DELANO brand.

• Personalised Guest Care: Provide intuitive, discreet, and highly personalised service tailored to each guest’s preferences and stay requirements
• Guest Journey Ownership: Act as the primary point of contact, ensuring a seamless and memorable experience throughout the guest stay
• In-Room Experience Excellence: Coordinate and deliver in-room dining, amenities, and special requests with precision and attention to detail
• Anticipation of Needs: Proactively anticipate guest preferences and lifestyle needs to create thoughtful, elevated experiences
• Service Coordination: Liaise closely with housekeeping, front office, IRD, and other departments to ensure flawless execution of guest requests
• Arrival & Departure Experience: Prepare rooms/villas prior to arrival and ensure smooth, discreet check-out and farewell experiences
• Attention to Detail: Ensure all guest spaces are impeccably presented, aligned with DELANO luxury standards at all times
• Guest Relations: Build strong, trusted relationships with guests, ensuring a high level of comfort, privacy, and confidence in service
• Problem Resolution: Address guest requests or concerns swiftly and discreetly, ensuring seamless resolution
• Confidentiality & Discretion: Maintain the highest level of professionalism, privacy, and confidentiality at all times

Qualifications

• Luxury Experience: Proven experience as a Butler or in a similar luxury hospitality role (luxury hotel, resort, or private residence service)
• Guest Excellence: Exceptional interpersonal skills with a refined, discreet, and intuitive approach to service
• Operational Knowledge: Strong understanding of luxury service standards, in-room operations, and guest journey management
• Attention to Detail: Meticulous approach to presentation, timing, and personalised service delivery
• Service Mindset: Calm, proactive, and highly responsive in fast-paced, guest-centric environments
• Team Collaboration: Strong coordination with housekeeping, front office, and F&B teams to ensure seamless operations
• Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.