Technology Operations Specialist, VP

Job Title: Technology Operations Specialist

Corporate Title: VP

Location: Pune, India

Role Description

You will be operating within the Production support services team of TST domain which spans 3 functions namely SES, TAS, & Trade Finance Lending domain which is a subdivision of Corporate Bank Production Services. In this role, you will be responsible for the following:

• To lead and drive resolution of functional and technical issues to resolution as primary role. (user request tickets, functional incidents, troubleshooting functional, application, and infrastructure incidents in the production environment of various incident severity).
• Drive delivery of identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene.
• Drive recovery of p3h and above incidents (functional and technical) Preparation and distribution of comms as well as updates to senior stakeholders.
• Participating in CAB calls to provide support and assistance to CAB to help drive the safer change KPI.
• Participate in problem management calls to help l3\cio teams replicate the issue and drive functional problem management tickets to resolution.
• Stakeholder management (CIO\MD grade) Ability to partner with Global Incident Management as well as infra and app support teams to help orchestrate recovery of major incidents.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provide hands on technical and functional troubleshooting for a suite of applications within TST domain.
• Build up technical and functional subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.
• Work to build awareness of Prod KPI’s and help drive initiatives to achieve the same.
• Identify pro-actively opportunities for automation and toil reduction.
• Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
• Conduct review on our monitoring platforms for alert rationalization as well as addition of alerts to our real time monitoring tools to ensure application SLAs are achieved and maximum application availability (up time).
• Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
• Approach support with a proactive attitude, working to improve the environment before issues occur.
• Update the RUN Book and KEDB as & when required.
• Participate in all BCP (DR, EDR, SSRTO tests) and component failure tests based on the run books.
• Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support.
• Drive and own accountability for managed risk and better control KPI’s.
• Team mentoring and coaching of a global team.
• SRE mindset – implementation knowledge of SLO and SLI’s

Your skills and experience

Must Have: -

• 14+ years of experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function. Experience in securities services\asset management\payments domains will be a plus.
• Expert level knowledge of GCP and cloud native architecture and applications  Intermediate level knowledge of AI, LLM working principles & agentic AI.
• Working knowledge of Scripting - UNIX shell and PowerShell, PERL, Python Flexibility for incident callouts (after office hours as well as weekends).
• Flexible weekend cover on a rotation basis.
• Programming Language - Understanding of Java
• Operating systems – Understanding of UNIX, LINUX and the underlying infrastructure environments.
• Understanding of Middleware - (e.g. MQ, Kafka or similar)
• Understanding of WebLogic, Webserver environment - Apache, Tomcat
• Understanding of how RDBMS work - Oracle, MS-SQL, Sybase, No SQL
• Understanding of Batch Monitoring tools - Control-M /Autosys
• Understanding of Monitoring Tools – GCO, Geneos or App Dynamics or New Relic or Dynatrace or Grafana
• ITIL Service Management framework such as Incident, Problem, and Change processes.

Nice to Have:

• Good analytical and problem-solving skills.
• Excellent communication skills, both written and verbal, with attention to detail.
  • Ability to work in virtual teams and in matrix structures.
  • Team management and program management skills
• ITIL / best practice service context. ITIL foundation is plus.
• Ticketing Tool experience – Service Desk, Service Now.
• Understanding of SRE concepts (SLA, SLO’s, SLI’s)
• Knowledge and development experience in Ansible automation.
• Working knowledge of one cloud platform (AWS or GCP).

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.