Housekeeping Attendant

Job Description

Carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guest’s expectations in regard to the cleanliness of the room areas and non-room areas, public areas and standards for back of house areas.

• Clean and service allocated rooms to Sofitel reference standards.
• Clean all back of house areas. May clean Kitchen area as required.
• Clean and maintain locker rooms, staff and public washrooms / toilets.
• May clean all public areas as required.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure all department equipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
• Assist guests with any requests for information or service they require.  Refer any requests out of your authority to your supervisor.
• Assist in providing our guests with turn down service.
• Clean balconies, balcony furniture and railings.
• Clean carpets.
• Responsible for de-scaling shower heads, bleach grouting in bathroom and toilets and general upkeep of bedrooms.
• Deep cleaning in the rooms, mini bars, air-conditioning, cabinets.
• Help colleagues when necessary (extra beds, bed boards, make beds)
• Fit and dismantle any disabled items in rooms.
• Laundry duties as required
• Restock monthly items for the rooms such as magazines
• Help with heavy loads
• Reporting any maintenance issues
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard and that all equipment is cleaned correctly, that store rooms and trolleys are kept neat and in good working order.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor. Follow guest confidentiality guidelines.
• Assist guests with any requests for information or service they require. Refer any requests out of your authority to your supervisor.
• Any other reasonable request within your range of competence as required by your Supervisor or General Management.
• Assist the Housekeeping team through the delivery of all hotel linen, chemicals, laundry, deliveries and heavy/lifting work.
• Ensure security of all keys and equipment during your shift.
• Ensure high standards of property presentation, hygiene and cleanliness
• Ensure economic use of chemicals and linen.
• Ensure all corridors are free of trays, linen trolleys or cages. 
• Assist with the removal of rollaway beds and cots.
• Assist with other Houseman duties and Turndown as required.
• Identify guest preferences and deliver personalised touches to enhance guest experience.

Qualifications

Harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• 6 months previous experience in Housekeeping position, preferably 5 Star luxury 
• A high level of physical fitness. This role has physical demands of heavy lifting and carrying of linens and being on your feet for the entirety of shifts.
• An understanding of the expectations of luxury guests, with an eye for attention to detail.
• An ability to build warm relationships and connections;
• Immaculate grooming and personal presentation;
• Flexibility to meet hotel rostering needs including weekend and public holiday work;
• Clean police record.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an
individual as well as being part of a supportive and inclusive team.

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Guaranteed 30 hours per week, day, evening and weekend shifts. $27.50 - 28.53