Estate Manager / House Manager - Luxury Private Residence

Estate Manager / House Manager – Luxury Private Residence

Location: Palm Jumeirah, Dubai, UAE

Employment Type: Full-Time

About the Role

We are seeking an experienced, highly professional Estate Manager / House Manager to oversee the day-to-day operations of an ultra-luxury private residence in Palm Jumeirah.

This is a senior leadership role responsible for ensuring the estate operates to five-star hospitality standards at all times. The successful candidate will manage household staff, coordinate contractors and service providers, maintain the property and its assets, supervise budgets, and ensure every aspect of the residence is delivered with excellence, discretion, and efficiency.

The ideal candidate will possess exceptional organisational skills, strong leadership ability, meticulous attention to detail, and extensive experience managing luxury residences, private estates, family offices, boutique hotels, or VIP households.

Key Responsibilities

Household Operations

• Oversee the complete day-to-day management of the residence.
• Develop and implement household operating procedures and service standards.
• Ensure the residence is maintained in immaculate condition at all times.
• Coordinate daily schedules and household activities.
• Manage guest arrivals, events, and private functions.

Staff Management

Lead and supervise all household employees, including:

• Executive Housekeepers
• Housekeepers
• Private Chefs
• Kitchen Assistants
• Butlers
• Chauffeurs
• Gardeners
• Maintenance Personnel
• Security Personnel
• Laundry Staff
• Pool Maintenance Teams
• External Service Providers

Responsibilities include:

• Recruitment support
• Training and onboarding
• Scheduling and rostering
• Performance management
• Attendance monitoring
• Uniform and grooming standards
• Employee development
• Disciplinary matters where required

Property & Facilities Management

Manage all estate assets including:

• Building fabric
• Mechanical, electrical and plumbing systems
• HVAC systems
• Swimming pools
• Elevators
• Security systems
• CCTV
• Access control
• Home automation systems
• AV systems
• Lighting control
• Kitchens
• Marble, joinery and glazing
• Landscaping and irrigation
• Furniture, artwork and decorative assets

Coordinate preventive maintenance programmes and supervise all contractors to ensure work is completed to the highest standard.

Vendor & Contractor Management

• Source and appoint service providers.
• Negotiate contracts.
• Monitor service quality.
• Review quotations.
• Manage annual maintenance contracts.
• Verify invoices before payment.
• Ensure contractors comply with safety and security procedures.

Procurement & Inventory

• Manage household purchasing.
• Maintain inventories.
• Control household supplies.
• Manage luxury household consumables.
• Oversee uniforms, linens, tableware and equipment.
• Implement inventory tracking systems.

Financial Administration

• Prepare and manage operational budgets.
• Control household expenditure.
• Maintain expense records.
• Produce monthly management reports.
• Monitor maintenance costs.

Health, Safety & Compliance

• Ensure compliance with health and safety standards.
• Develop emergency response procedures.
• Conduct routine inspections.
• Maintain insurance documentation.
• Ensure statutory inspections are completed.

Hospitality & Guest Experience

Maintain exceptional hospitality standards by:

• Coordinating guest stays.
• Supervising meal service.
• Managing private events.
• Ensuring every guest enjoys a seamless experience.
• Maintaining confidentiality and discretion at all times.

Desired Experience

• Minimum 7–10 years' experience managing luxury private residences, villas, estates, boutique hotels or UHNW family offices.
• Previous experience supervising multidisciplinary household teams.
• Strong facilities and property management knowledge.
• Experience managing high-value residential assets.
• Excellent written and spoken English.
• Strong leadership and interpersonal skills.
• Highly organised with outstanding attention to detail.
• Proficient in Microsoft Office and digital maintenance systems.
• UAE driving licence preferred.

Preferred Qualifications

• Degree or Diploma in Hospitality Management, Facilities Management, Hotel Management or Business Administration.
• Professional certifications in Facilities Management or Hospitality are advantageous.
• Experience with luxury smart homes and integrated building management systems.
• Knowledge of preventive maintenance planning and contractor management.

Personal Attributes

• Absolute integrity and discretion.
• Service-oriented mindset.
• Calm under pressure.
• Strong problem-solving ability.
• Professional appearance and excellent etiquette.
• Hands-on leader who leads by example.
• Flexible and willing to work outside standard hours when required.

What We Offer

• Competitive salary commensurate with experience.
• Long-term career opportunity.
• Work within one of Dubai's premier private residences.
• Professional, respectful and supportive working environment.
• Opportunity to build and lead a high-performing household team.

If you have a passion for excellence, luxury hospitality, and estate management, and possess the leadership skills to maintain a world-class private residence, we invite you to apply.