IT Support

Job Description

We are hiring an IT Support professional to join our Melbourne office. In this role, you'll provide high-quality technical support across the business, ensuring our teams have the technology and infrastructure they need to create exceptional games.

Reporting to the IT Operations Manager, you'll be responsible for delivering Level 2 support, managing endpoint devices, maintaining IT assets, and working with our regional and global IT teams to improve services and infrastructure.

If you enjoy solving technical challenges, improving IT services, and working in a collaborative, fast-paced environment, we'd love to hear from you.

Key Responsibilities:

• Provide Level 2 technical support and act as the primary escalation point
• Take ownership of technical user issues and drive them to resolution
• Oversee the procurement, tracking, auditing, and secure disposal of studio hardware
• Maintain accurate IT asset records and support compliance and audit requirements
• Assist with infrastructure upgrades and technology improvement initiatives
• Contribute to process improvements that enhance IT service delivery and operational efficiency
• Collaborate with global IT teams on projects and best practices

Qualifications

• Minimum 3 years' experience in an IT infrastructure or service support role
• Experience resolving Level 2 technical support issues
• Experience with:
  • Windows desktop environments
  • Microsoft 365 and Exchange
  • Active Directory, Group Policy and Microsoft Entra ID (Azure AD)
  • TCP/IP networking, VPNs, switches and firewalls
  • Mac OS (desirable)
• Exposure to virtualisation technologies such as VMware ESXi, vSphere or XCP-ng.
• Working knowledge of ITIL practices including Incident, Problem and Change Management.
• Strong organisational skills with the ability to manage multiple priorities.
• A commitment to security, confidentiality and excellent customer service.

Additional Information

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