Reservation Agent

Job Description

• Handling reservations inquiries and requests with the highest level of professionalism and customer service
• Efficiently and promptly establishing the correspondence service to guest inquiries.
• Ensure that the guests’ information is accurately processed on a timely manner.
• Full knowledge of the hotel facilities and activities.
• Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.

Qualifications

• Excellent communication skills.
• Attention to detail
• Ability to multitask in a fast-paced and dynamic environment.
• Results and service oriented with an eye for details
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint.