Welcomer

Job Description

As a Welcomer, you’ll be the face and heart of the guest experience — greeting every guest by name, sharing the story of our hotel, and creating moments of genuine connection. You’ll escort guests to their rooms, assist with any requests, and ensure our VIPs and loyalty members receive exceptional personalised service, including preparing welcome amenities and hosting in the Te Kaahu Lounge.

You’ll work closely with your team to deliver seamless, high-quality service while maintaining immaculate grooming, attention to detail, and a professional, positive attitude. Confidentiality, integrity, and flexibility are key, along with upholding our cultural values and brand standards in everything you do.

Qualifications

• A people person with a bright, outgoing personality—experience isn’t essential; your passion for people is what matters most.
• Someone who thrives in a diverse environment, able to confidently interact with guests from all walks of life, even if English isn't their first language.
• Eager to be part of something bigger, representing Te Arikinui Pullman Auckland Airport and our values with pride.
• Committed to delivering 5-star service, going the extra mile to make every guest feel like they belong.
• While experience in a Reception/Front Office role, or experience in Hotels or hospitality is preferred, we value personality, commitment and a positive attitude above all.
• Flexibility to work a rotating roster, AM and PM shifts.

Additional Information

Why Join Us?

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift
• Paid Parking at Auckland Airport
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.