Site Reliability Engineer | Hybrid - Eton Centris, QC/Ayala, Makati

Required Qualifications, Skills, and Experience:

• At least 5 years of experience with in a similar role, with deep understanding of monitoring and application performance management
• Bachelor's degree of any specialization
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.Internal - General Use
• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes
• Have AIOps vision and awareness
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipeline:
• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Uses SLI/SLOs, postmortems, and CMDB and other context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.

Key Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You’ll partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teamsInternal - General Use
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Technologies and Tools:

• SRE Practices: Observability and Monitoring
• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Grafana/Prometheus for metrics visualization where applicable
• ServiceNow ITOM Event Management
• Azure Fundamentals, Azure Monitor
• DevOps and Automation Tools
• Grafana, Prometheus, App Dynamics, ThousandEyes
• Application Performance Monitoring and Digital User Experience tools

Additional Details:

• Work set-up: Hybrid 3x / RTO 2x per week
• Work shift: Nightshift
• Location: Eton Centris or Ayala, Makati