Join Moomoo as a Retail Store Associate

Ready to change the way Australians invest? At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we’re shaking up wealth-tech—and we want you on our journey!

What You’ll Do

Moomoo is seeking an energetic and customer-focused Retail Sales Associate / Store Manager Trainee to join our growing offline retail team in Melbourne.

This role plays a key part in expanding moomoo's brand presence through our retail stores and long-term shopping centre pop-up activations. You will engage directly with prospective clients, promote financial literacy and investing, and deliver an exceptional customer experience.

For high-performing individuals who demonstrate strong leadership potential, there will be opportunities to progress into a Store Manager position as our retail network continues to expand.

Your Day-to-Day:

Ground Sales & Client Acquisition: Actively engage in ground sales activities within the local community, proactively approaching potential clients to expand offline customer base.
Investment Consultation: Provide professional investment consultation to walk-in clients and facilitate seamless account opening processes.
Relationship Management: Build and maintain strong client relationships to increase engagement, activity, and long-term retention.
Store Operations: Assist in daily store operations including inventory management, product display, and staff scheduling.
Community Engagement: Participate in local community events to enhance brand presence and establish moomoo as a trusted local partner.
Pop-up Store Management: Manage daily operations of mall pop-up stores, including venue setup, materials management, and event execution.
Promotional Coordination: Coordinate with mall promotional calendars and flexibly adjust sales strategies and marketing plans accordingly.

Requirements

About You

Investment Passion: Active investor with genuine interest in financial markets and continuous learning mindset.
Proactive Personality: Outgoing and proactive with strong social drive; willing to actively approach strangers and quickly build trust.
Service Excellence: Strong service orientation with patience and attention to detail; prioritizes customer experience.
Resilience: High resilience to pressure and rejection; maintains positive mindset under sales pressure.
Integrity: High ethical standards essential for financial services; trustworthy and reliable.
Bilingual Proficiency: Fluent in both English and Chinese to serve Australia's multicultural customer base.
Adaptability: Ability to quickly adapt to short-term/temporary mall pop-up environments with flexibility for venue transitions.
Event Execution: Prior experience in offline event planning or execution preferred.

Preferred Qualifications

Previous retail or store sales experience.
Team management or training experience.
Active Moomoo user.
Familiar with local community resources.
Experience in pop-up store or temporary retail space operations.
Familiar with mall partnership processes and promotional calendar planning.

Benefits

Perks & Benefits

Growth: Work for a leader in digital brokerage, with unlimited career opportunities
Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
Coverage: Comprehensive insurance for you and your family
Culture: A fun, diverse workplace with frequent team events and celebrations
Surprises in store: More benefits revealed as you progress through the hiring process!

Retail Sales Associate (Future Store Manager Pathway) - Melbourne