WHAT’S ON YOUR PLATE?

Monitor and improve Rider Performance and Compliance.
Lead Rider Recruitment for the allocated zones.
Manage rider roster with proper allocation of shifts/breaks/off-days etc.
Groom rider quality (behaviour, appearance, professionalism, presentational etc).
Setting up a performance improvement plan to improve performance of low performing riders.
Reduce rider complaints originating from customers.
Monitor riders performance on individual level and responsible for coaching/warning riders.
Audits fleet appearance & rider behavior via on ground visits.

WHAT DID WE ORDER?

Bachelor's Degree.
2-3 years of experience in food/grocery tech industry is highly preferred.
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
Influencer and a negotiation with good public speaking and presentation skills.
People management skills: Experience of managing bigger group of people.

Coordinator Rider On Ground Ops