Duty Manager

Job Description

Job Summary

We are seeking a dynamic, guest-focused, and experienced Duty Manager to oversee daily resort operations at Our Habitas Ras Abrouq, ensuring seamless guest experiences and smooth coordination across all departments in a remote luxury desert environment.

Reporting to the General Manager, the Duty Manager acts as the key operational leader on shift, responsible for maintaining exceptional service standards, resolving guest issues, and ensuring all areas of the resort operate efficiently and in alignment with the Our Habitas philosophy.

This role requires a hands-on hospitality professional who thrives in fast-paced luxury environments, demonstrates strong leadership and problem-solving abilities, and is passionate about delivering memorable, personalized guest experiences. The Duty Manager plays a vital role in ensuring operational excellence, safety, and consistency across all guest touchpoints.

Key Responsibilities

• Oversee day-to-day resort operations during assigned shifts, ensuring smooth coordination between all departments including Front Office, Housekeeping, Food & Beverage, and Wellness.
• Act as the primary point of contact for guest inquiries, requests, and service recovery, ensuring prompt and effective resolution.
• Conduct regular property walkthroughs to ensure readiness, safety, cleanliness, and brand standards are consistently maintained.
• Monitor guest arrivals, departures, and in-house guest experiences to ensure seamless service delivery.
• Support Front Office operations, including check-in, check-out, VIP arrivals, and special guest requests when required.
• Handle and resolve guest complaints professionally, ensuring a high level of guest satisfaction and recovery when needed.
• Ensure compliance with health, safety, security, and operational standards across all resort areas.
• Coordinate with department heads to ensure efficient communication and operational alignment throughout the resort.
• Monitor daily operational challenges and proactively implement solutions to maintain service excellence.
• Support emergency response procedures and ensure guest and staff safety at all times.
• Maintain accurate shift reports and communicate key operational updates to management.
• Foster a culture of teamwork, accountability, and exceptional guest service across all departments.
• Assist in training and mentoring team members to uphold brand standards and service consistency.

Who You Are

A confident, proactive, and guest-centric hospitality professional with strong leadership skills and a passion for luxury service excellence. You thrive in dynamic resort environments and excel at managing operations while maintaining a calm, solutions-focused approach.

You are highly observant, detail-oriented, and capable of making quick, effective decisions in high-pressure situations. You understand the importance of personalized guest experiences and take pride in ensuring every moment of the guest journey reflects the spirit of Our Habitas.

You are not just an operator—you are the heartbeat of the resort during your shift, ensuring everything runs seamlessly while delivering genuine hospitality and care.

Qualifications

Minimum Requirements

• 3–5 years of experience in a Duty Manager, Front Office Manager, Assistant Front Office Manager, or similar operational leadership role in a luxury hotel or resort.
• Strong understanding of front office operations, guest services, and hotel/resort procedures.
• Excellent problem-solving, conflict resolution, and decision-making skills.
• Strong leadership and communication skills with the ability to manage cross-functional teams.
• Knowledge of property management systems (PMS) is an advantage.
• Familiarity with health, safety, and security procedures in hospitality environments.
• Ability to work in a remote luxury resort setting with flexible shifts.
• Fluent in English, both written and spoken; additional languages are an advantage.
• Strong organizational skills and attention to detail.
• Passion for hospitality, guest experience, and operational excellence.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

Working at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.

If you believe in luxury that speaks to the soul, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.