Remote Recruitment is hiring a Service Desk Analyst for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.
Key Responsibilities
- Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat
- Diagnose and resolve hardware, software, network and application issues efficiently
- Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms
- Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices
- Document solutions and contribute to the internal IT knowledge base
- Monitor system alerts and escalate major incidents to the relevant technical teams
Requirements
- 2+ years of IT service desk or technical support experience
- Strong working knowledge of Windows, Microsoft 365 and Active Directory
- Experience with ITSM platforms such as ServiceNow or Jira Service Management
- ITIL Foundation certification is preferred but not essential
- Customer-focused with excellent communication skills and attention to detail
What We Offer
- R28,000/month
- 100% remote, UK business hours
- Career growth and professional development
- Exposure to leading UK businesses and practices
Remote Recruitment – connecting top South African talent with UK employers. Apply today.
Work remotely for UK companies from South Africa. Free to join, paid in Rands. SA's #1 remote job platform for South African independent contractors.
Key team members
Kecia L Kenner BS, CCS-P
Sarah Mason-Gordon
Amanda A
Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.