Dental Practice Leader

Dental Practice Leader

Practice: Dentistry on Lawrence
Location: Kitchener
Website: https://dentistryonlawrence.ca
Role Type: Full-Time
Role Hours: Friday: 8:00 a.m. – 1:00 p.m.; Monday: 8:00 a.m. – 7:00 p.m.; Tuesday–Thursday: 8:00 a.m. – 5:00 p.m.; Saturday & Sunday: Closed.

Job Overview

Dentistry on Lawrence is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a motivated, people-focused, and operations-driven Practice Leader to join our team. This leadership role is integral in supporting both the clinical and administrative teams while ensuring smooth daily operations, high-quality service delivery, and a positive practice culture.

The ideal candidate brings leadership experience, strong communication skills, and a passion for supporting teams in delivering excellent patient care.

Key Responsibilities

• Oversee day-to-day operations to ensure efficiency, productivity, and a consistently positive patient experience.
• Lead, coach, and mentor administrative and clinical support team members to foster engagement, development, and retention.
• Partner with dentists and clinical leaders to align operations with high-quality patient care and clinical priorities.
• Monitor and analyze key performance indicators (KPIs); identify improvement opportunities and implement action plans.
• Ensure compliance with all health, safety, infection control, and regulatory requirements.
• Oversee scheduling, payroll administration, accounts receivable, and inventory management.
• Support recruitment, hiring, and onboarding of new team members.
• Facilitate effective communication across the practice and promote a culture of teamwork, accountability, and continuous improvement.
• Handle patient concerns professionally and ensure timely resolution.
• Maintain accurate operational records and contribute to strategic planning and practice growth initiatives.

Qualifications

• Diploma or degree in Business, Office Administration, Healthcare Management, or a related field.
• 3–5 years of management or supervisory experience (dental or healthcare setting preferred).
• Strong leadership, coaching, and interpersonal skills with the ability to build trusted relationships.
• Demonstrated experience overseeing HR functions, including hiring, onboarding, coaching, performance reviews, and managing disciplinary actions or terminations with professionalism and discretion.
• Proven ability to manage budgets, forecasting, scheduling, performance metrics, and operational processes.
• Experience with dental practice management software such as Dentrix, Tracker, Abeldent, Paradigm, Cleardent, or equivalent.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving and organizational skills with excellent attention to detail.
• Commitment to compliance, patient safety, and fostering a positive practice culture.
• Flexibility to work varied hours based on practice needs.

Practice Snapshot

Practice Name: Dentistry on Lawrence

Location: Kitchener, Ontario

Operatories

• Total Operatories: 8
• Hygiene Operatories: 3
• Dentist (DDS) Operatories: 5

Clinical Team Structure

• Number of Hygienists per Day:
• Monday: 3
• Tuesday: 3
• Wednesday: 3
• Thursday: 3
• Friday: 2, every other Friday 3
• Specialty Services Offered: Sedation dentistry offered one day per month

Office Environment & Culture

We are a friendly and supportive dental office with a positive, collaborative atmosphere. Our team works closely together to ensure every patient receives an exceptional and welcoming experience.

Technology & Software

• Practice Management Software: Tracker
• Digital Tools: SIDEXIS, PS2, PrimeScan, CEREC, SureSmile, Formlabs Form 3B, Formlabs 3BL Printer, MaxAssist

Neighborhood Highlights / Landmarks

Conveniently located near everyday amenities including Tim Hortons, McDonald’s, and two nearby shopping plazas, providing easy access to dining, shopping, and services for both patients and staff.

Compensation
• Pay Range: $40.00–$45.00 per hour
• Compensation is commensurate with experience and skills.

Ready to Take the Next Step?
If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.