Client Recruitment Quality Lead

Job Description

The Client Recruitment Quality Lead is embedded within the client recruitment program and is responsible for implementing and maintaining established quality assurance frameworks to ensure error-free execution in recruitment operations.

This position drives operational excellence through rigorous quality control measures, ensures 100% compliance with established protocols, and embeds quality assurance as a fundamental way of working rather than a mere checklist approach.

Work location: London, United Kingdom (EC1V)  

Work Set up: x1 day per week in London office 

Duties and Responsibilities:

• Executes established quality assurance programs to achieve 100% compliance.
• Maintains and enforces operational controls through systematic auditing of recruiter interactions and performance.
• Delivers real-time feedback to the Leadership team to drive immediate performance improvement and maintain service excellence.
• Monitors and reports on quality metrics to identify deviations and ensure consistent adherence to standards.
• Implements governance protocols to maintain consistency and fairness across all recruitment interactions.
• Utilizes automated auditing systems to ensure continuous monitoring and timely feedback.
• Operates quality assurance tools to maintain high standards at scale while protecting the candidate experience.
• Integrates candidate and hiring manager feedback (VoxPop, PTR) to validate quality standards
• Monitors funnel metrics to ensure optimization targets are met.
• Champions quality-first mindset across teams, transforming quality assurance from a process into a culture.
• Other duties as assigned.

Qualifications

Position Requirements

Education:

• Bachelor's degree in Business Administration, Human Resources, or related field preferred.
• Quality Management certification, preferred.

Experience:

• 5+ years of experience in quality assurance or operational excellence, required.
• 3+ years of experience in recruitment operations. 
• Demonstrated experience in maintaining compliance standards, required.
• Track record of achieving error-free execution in operational roles, required.  

Exposure:

• Strong understanding of quality management systems. required.  
• Proficiency in using quality assurance tools and technology, required.
• Experience in audit execution and reporting, required.
• Expertise in coaching and performance improvement, required.
• Experience working with automated quality monitoring systems, required.
• Understanding of recruitment processes and metrics, required