Bell Person (Overnight)

Job Description

Summary of Responsibilities:

Reporting to the Bell Captain, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
• Maintain a high level of professionalism in all aspects of job performance, practice Fairmont standards in all interactions
• Escort guests to their room and upon arrival conduct an overview of the room to ensure that guests are familiar with their surroundings
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
• Assist quests regarding hotel facilities in an informative and helpful way
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Maintain knowledge of the hotel’s emergency procedures
• Expedite guest room changes as required
• Follow department policies, procedures and service standards, including all safety policies 
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required

Qualifications

Qualifications:

• Previous experience in a role requiring a high level of guest service and interaction is required, including professional verbal communication skills
• Energetic with excellent interpersonal and communication skills   
• Must be in good physical condition as frequent and repetitive lifting is required
• An impeccable appearance with superior attention to detail
• Proven ability to work in a demanding fast paced environment
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Ability to work well under pressure in a fast-paced, team based environment
• Proven ability to focus attention on guests needs, remaining calm and courteous at all times
• Strong work ethic, highly responsible, reliable and the ability to work extended hours including overnight, public holidays and weekends is required

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling and lifting
• Environmental stress
• Frequent ascending or descending ladders, stairs and ramps