Technical Manager_HLL

Job Description

Main Purpose of Role

As a Technical Manager, you’ll be responsible for:

• Act as the primary Technical Authority for Toys & Juvenile Products (TJP).
• Provide high-level technical consultancy to clients and internal teams (Sales/CS) to drive business growth. 
• Ensure technical excellence, accuracy in result validation, and lead the technical development for TJP testing.

Key Responsibilities

• Prepare training plan and provide technical training and handle qualification, technical competency of operation and technical team.
• Provide technical advice, technical support to internal teams (CS/ sale/ operation) and external clients.
• Partner with the Sales team to visit key clients, providing technical consultancy during pre-sales and post-sales stages to capture business opportunities.
• Serve as the main speaker/presenter for external technical seminars, webinars, and workshops organized by SGS to update clients on market trends and regulatory changes in the Toy industry.
• Responsible for new development projects (new testing programs, new lab setup, etc.)
  Study new test methods/ regulations/ clients’ manual and have proper update/ training to all relevant teams.
• Participate in drafting of quality documentation, and ISO/IEC 17025 lab accreditation activities. Ensure strict adherence to ISO/IEC 17025 and global TJP testing standards. Oversee the technical alignment and correlation between the local lab and the global network.
• Responsible for studying/ creating/ updating quality management system (test methods, SOP, guidelines, datasheet, templates, technical alignment, forms, quality database, etc.), upload them to SharePoints/ technical database related to TJP for the Lab’s using, and ensure the compliance of the Team.
• Organize resource to maintain smooth operation of technical team. Review the existing operation/ testing processes and have proper recommendation to Operation Manager.
• Perform final technical review and validation for complex TJP case, specifically focusing on Age Grading, Hazard Analysis, and Risk Assessment documents.\
• Coordinate with operation, CS and Sales Teams to settle clients complaints/ claims and have proper corrective actions & preventive action plan.
• Compliance with QHSE procedure.
• Other duties upon requested

Qualifications

Experience & Education Background

• University or above
• At least five years of experience in Hardgoods Testing Lab (Toy, Juvenile Product is preferred)
• Good communication skills (Presentation, Public Speaking, Technical Advisory, Consultancy)
• Good in English and Ms Office
• Ability to complete projects and assignments on a timely basis
• Hands-on, open-minded, proactive team player

Why join us:

• A truly global environment – collaborate with international teams and unlock opportunities across SGS’s worldwide network
• Competitive salary with full SHUI payment including in probation time 
• 13th month salary, holiday bonus, KPI bonus 
• 18 annual leave days per year
• Well-being & employee benefits – including health programs, engagement activities and exclusive SGS Rewards platform
• Continuous learning & development – build your skills through structured programs and real-world experience
• Career mobility – grow locally or explore international career pathways within SGS

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