IT Manager

Job Description

The IT Manager serves as the central operational lead for FPC’s IT function within the Tech & Innovation division. This role is hands-on and responsible for the strategic development and delivery of robust, high-availability IT services across the global workforce. By aligning technical execution with business strategy, the IT Manager drives operational excellence, organisational governance, and infrastructure scaling, with a primary focus on attaining ISO 27001 certification and maintaining secure, compliant, and efficient global technology operations.

Key Responsibilities

• Global Service Operations: Establish and scale internal IT service delivery, ensuring global coverage and high-availability support (including cross timezone / out-of-hours break fix) for all regions 

• Operational Governance & Compliance: 

  • Develop and maintain IT Playbook and SOPs

  • Manage vendor and internal delivery performance against SLAs

  • Own and manage compliance with corporate IT and cybersecurity policies

  • Lead the attainment of ISO 27001 certification by Q4 2026

• Lifecycle & Asset Management:

  • Oversee end-to-end user onboarding and offboarding, ensuring automated, frictionless provisioning and hardware lifecycle management

  • Ensure all software license agreements and subscriptions are optimal, provide value and aligned to business needs 

  • Manage the Approved Applications List (AAL) and ensure zero instances of shadow IT applications / implementations 

• Innovation & Integration: Lead IT projects and partner with internal teams to deploy scalable solutions and automate operational workflows

• Strategic Leadership: 

  • Work with the CTO to manage and execute a comprehensive IT strategy aligned with FPC’s business objectives. 

  • Ensure continuous improvement and seamless adoption of new technologies, including cloud tools, automation, and AI-driven innovations 

  • Chair the IT SteerCo under the FPC Technical Design Authority (TDA) and support IT aspects for other TDA SteerCos and business initiatives

• Management: This role participates in the India Regional Management Team 

Qualifications

Qualifications and Experience

• Technical Proficiency: 

  • Google Workspace, AI & Cloud Architecture: Advanced expertise in the full Google Workspace suite (Admin, Vault, etc.), Gemini AI tech stack and GCP-based cloud architecture, including management of secure API/webhook integrations

  • IAM/EDM: Comprehensive technical knowledge of JumpCloud (or similar) Identity Access Management (IAM), Endpoint Device Management (EDM) and Multifactor Authentication (MFA) solution 

  • EDR/SIEM: Comprehensive technical knowledge of Crowdstrike Falcon Pro EDR and Spotlight SIEM tools 

  • Networking: Domain management, IP networking protocols and technologies

  • Cybersecurity Incident Response: Proven track record in managing incident response, including vulnerability analysis and risk mitigation / resolution

  • Compliance: Experienced in compliance with industry cybersecurity best practices and standards, including ISO27001, SOC2, NIS2 and others

• Operational Proficiency: 

  • Vendor Management: Proven experience in managing and driving performance of external hardware/software vendors

  • Service Management: Proven experience management of global IT service delivery across timezones, ensuring SLAs are achieved

  • Budget Management: Management of IT Operations Budget 

  • IT Business Continuity / Disaster Recovery Planning: Creating and testing IT disaster recovery plans

Additional Information

At FPC, we’re not just a company—we’re a thriving community where innovation flourishes, ideas are celebrated, and careers are shaped. When you join us, you become part of a dynamic team that:

• Shapes the Future: Work on groundbreaking projects that are redefining industries with sustainability, cutting-edge technology, and bold ambition.

• Supports Your Growth: From leadership training to cross-functional collaboration, we prioritize your professional development and empower you to explore new ideas, take initiative, and grow in your career.

• Values Balance and Inclusion: We celebrate diversity, foster collaboration, and ensure every voice is heard—while maintaining a strong commitment to work-life balance.

• Creates Impact: Contribute to the delivery of iconic, high-performance buildings and innovative solutions that have a lasting, positive impact on the world.