Allocation Administration Assistant

We are looking for an efficient and customer-focused Allocations Administration Assistant to join our busy Allocations and Voids Team. In this varied and fast-paced role, you will provide high-quality administrative support that keeps our team running smoothly - maintaining accurate records, processing documentation, monitoring key processes and responding to customer enquiries, all while ensuring information is handled with the utmost accuracy and confidentiality.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

Outline of key responsibilities...

• Provide comprehensive administrative support to the Allocations and Voids Team, maintaining accurate and up-to-date records across housing management systems, databases and spreadsheets
• Update, maintain and retrieve information from IT systems to support the efficient and effective delivery of the allocations service
• Collect, collate and prepare performance data and reports for the Allocations and Voids Manager and external agencies as required
• Monitor and maintain time-critical information relating to council tax and utility accounts associated with void properties, ensuring records are accurate and actioned promptly
• Scan, upload and file documents accurately within the organisation's electronic document management systems, maintaining confidentiality at all times
• Respond to enquiries from residents, colleagues and external partners by telephone, email and post, ensuring all responses are timely, professional and in line with customer service standards

We are looking for someone who has...

• Proven experience providing administrative support within a busy office environment, with the ability to manage multiple tasks and priorities effectively
• Experience responding to customer enquiries by telephone and email, delivering a professional and helpful service at all times
• A strong track record of maintaining accurate records and working confidently with databases and spreadsheets
• A clear understanding of the importance of confidentiality and GDPR when handling sensitive personal information
• Confident working knowledge of Microsoft Office applications, including Excel, Word and Outlook, and the ability to pick up new systems quickly

Benefits

In return, we are offering...

• An annual salary of £26,972.10
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.