Senior Compliance Manager - Credit Risk Policy

About us

We’re the team behind digital retailer Very. 

Our purpose, helping families get more out of life, powers everything we do. 

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. 

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨ 

About the role.

This is an exciting opportunity to join our successful compliance team, in a fast-paced and constantly evolving environment. You will be responsible for providing regulatory advice and guidance across credit risk and model governance.

Drawing on your experience and understanding of consumer financial services regulation, you will support the business to deliver compliant, effective policies, controls and strategies that deliver fair customer outcomes. Working closely with the leadership team, you will provide clear, pragmatic advice aligned to regulatory expectations, with a particular focus on credit risk, customer outcomes and model governance.

Key Responsibilities: 

• Provide second line oversight and challenge across credit risk strategies, ensuring decisions are aligned to regulatory expectations and deliver fair customer outcomes.
• Support the development, review and ongoing enhancement of credit risk and model governance policies, standards and frameworks.
• Provide expert advice and guidance on credit risk activity including lending, affordability, customer management and collections, with a focus on Consumer Duty.
• Review and challenge credit risk proposals and strategy changes through governance forums, ensuring appropriate controls, testing and monitoring are in place.
• Monitor key credit risk themes such as persistent debt, minimum payment behaviours and long-term indebtedness, identifying emerging risks and supporting appropriate interventions.
• To keep abreast of regulatory policy developments and provide insight on regulatory change impacting credit risk, model governance and associated controls.
• Complete impact assessments and gap analysis to support the implementation of regulatory change and continuous improvement of the control environment.
• To support the business in the identification, remediation and resolution of issues arising across credit risk and model governance activities.
• To provide advice and support to the Line of Business, alongside assurance on the adequacy and effectiveness of policies and controls in delivering fair customer outcomes.
• To promote appropriate awareness and understanding of compliance, embedding a strong risk and control culture across credit risk and wider business teams.
• To maintain appropriate and independent oversight, asking probing questions to ensure regulatory risks are appropriately identified, understood and addressed.

About you. 

In this business-critical role, you will have strong knowledge of the FCA’s rules and regulations, including CONC and wider consumer credit requirements. Experience within a consumer credit environment is highly desirable, particularly across credit risk or model governance.

You will be passionate about regulation and focused on delivering good customer outcomes, consistently identifying opportunities for improvement and innovation within policies and controls.

You will be commercially aware, structured and methodical in your approach, with strong analytical capability to assess complex risk and regulatory issues. You will be confident challenging stakeholders and translating regulation into practical, business-focused solutions.

You will possess excellent communication skills, with the ability to engage and influence a wide range of stakeholders across both technical and non-technical teams.

Within this role, you will work closely with credit risk, product and technology teams in a fast-paced retail environment, requiring resilience, adaptability and a proactive mindset to thrive.

What happens next? 

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.  

You can expect a two-stage interview process for this position:  

1st stage - An informal 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.  

2nd Stage – A one-hour formal face-to-face interview where you can expect both competency and technical skills questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.  

If you'd like to know more about our interviews, you can find out here. 

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [email protected]. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.