Customer Success Advisor

Job Description

As a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer-centric solutions. This role is essential in ensuring customer satisfaction and driving sales.

Key Accountabilities for a Customer Success Advisor with Rexel:

• Delivering customer-centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.
• Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.
• Building and maintaining strong customer relationships.
• Stay within agreed SLAs to ensure the best customer journey possible.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Providing web access and management for internal and external customers.
• Manage and maintain social media interactions, working with our internal  marketing team.
• Manage partnership agreements and competition winners.
• Meeting commitments and ensuring timely delivery of services.
• Coordinating with internal teams such as supply chain, people services and finance to ensure smooth operations.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:

COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives

TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments

CUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutions

ACTION ORIENTATED: Taking on new opportunities and tough challenges with a sense Of urgency, high energy, and enthusiasm

CURIOUS: seeks new ways to grow and be challenged, using formal and informal learning channels

What we’re looking for… 

Ideally you will have experience of working in a competitive customer focused role where you are comfortable working towards and exceeding sales targets 

Customer centric and a self-starter, you will enjoy developing the business through phone-based relationships, becoming the subject matter expert for your customers  

A flexible approach and an ability to work under pressure whilst identifying business opportunities 

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.