AI and Automation Specialist

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in designing, building, and scale AI and automation solutions that eliminate manual work, enhance decision-making, and improve operational efficiency across enterprise processes, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

AI & Automation Solution Delivery

• Design and implement automation solutions (RPA, workflow automation, low-code platforms)
• Develop AI use cases (agent assist, copilots, QA automation, document intelligence)
• Build prototypes and production-ready automation solutions

Opportunity Identification

• Identify automation and AI opportunities across business processes
• Conduct feasibility assessments and ROI analysis
• Prioritize automation pipeline in collaboration with business teams

Process & Solution Design

• Collaborate with Process Excellence teams to redesign processes for automation
• Ensure automation readiness of workflows
• Translate business requirements into technical solutions

Deployment & Lifecycle Management

• Deploy and maintain automation solutions
• Monitor performance, stability, and adoption
• Continuously optimize existing automation assets

Governance & Responsible AI

• Ensure compliance with AI governance standards
• Apply responsible AI principles
• Manage risk and ethical considerations of AI solutions

What you’ll bring

• Experience identifying, designing, and implementing automation and AI solutions to improve business processes.
• Strong analytical, problem-solving, and business analysis skills.
• Good understanding of process mapping, process redesign, and continuous improvement methodologies.
• Ability to translate business requirements into practical automation and AI solutions.
• Strong collaboration and stakeholder management skills, with the ability to work across business and technology teams.
• Curiosity for emerging technologies and a continuous improvement mindset.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, Data Analytics, or a related field.
• Strong experience in Intelligent Automation, AI, Digital Transformation, Process Improvement, or a related field.
• Experience with workflow automation platforms.
• Experience applying Generative AI tools to business processes.
• Lean certification or Lean Six Sigma Green Belt is an advantage.
• Knowledge of Agile methodologies and data visualization tools (e.g., Power BI) is a plus.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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