Job Title: Store and Operations Manager

Job Type: Full Time (40h/wk), Permanent Role

Location: G-SHOCK London, Carnaby Street, W1F 9QF (Fully on-site)

Reports to: Divisional Manager - Timepiece

Direct Reports: 1x Assistant Store Manager, 4x G-SHOCK London Staff

About Company

Casio is a leading multinational electronics company which prides itself on launching innovative designs and leading technologies to both consumer and B2B sectors. Our vision is to see our brands inspire users across generations. Our G-SHOCK brand was born from a dream of “creating a watch that never breaks”. Casio engineer Kikuo Ibe designed a watch that would resist centrifugal and impact forces as well as high water pressure. Since then G-SHOCK has become a byword for independence and pushing the limits.

About The Role

How you will fit in the company...

As the Store & Operations Manager, you will play a critical role in shaping the success of the G-SHOCK London flagship store. This position combines the leadership of a retail store with key operational responsibilities to drive sales, meet profitability targets, and ensure an exceptional consumer experience. You'll be at the forefront of our brand's culture, ensuring our store remains a key destination for our community and consumers in London.

This role requires a strong, confident, and experienced leader, looking for their next step in retail and operations, who can inspire the store team to exceed KPIs, coach individuals to reach their full potential, and drive a positive, collaborative, high-performance culture. You’ll partner with our Marketing and Planning teams to manage product inventory, pricing, and promotional efforts, ensuring the store’s offerings align with current trends.

As Store & Operations Manager, you’ll not only oversee day-to-day store operations but also collaborate on cross-functional initiatives with our retail and marketing teams. This role is designed for someone with strong leadership skills who is ready to manage and shape the store’s future, with proactivity and passion, being a bridge between store and head office teams, with potential for longer-term growth with the company.

Key Responsibilities

Requirements

ESSENTIAL:

Flexibility: Ability to work retail hours, including evenings and weekends and manage the monthly team rota.
4+ years of retail management experience, ideally in the fashion or lifestyle industry, with a solid understanding of store operations and team leadership.
Exceptional people management skills, with the ability to motivate, inspire, and develop a high-performing team.
Strong communication skills, both with internal teams and external stakeholders. A solid network within timepiece, fashion and or creative culture is highly beneficial.
Demonstrated ability to balance time management and prioritise tasks effectively.
Proactive and solution-oriented, with a passion for delivering outstanding customer service and leading by example.
Passion for the brand and a desire to drive its growth through both operational excellence, and community engagement.

DESIRABLE:

Fluency in English, with proficiency in an additional language being a bonus.
No prior product knowledge is required, but an eagerness to learn and engage with the brand’s products is essential.

Benefits

33 days annual leave inclusive of Bank Holidays
Competitive Salary & Commission Scheme
Fantastic Healthcare Benefits, available from day one:

Private Medical Insurance via BUPA
Permanent Health Insurance
Medicash Health Plan

Paid birthday day off
Excellent non-contributory Pension Scheme, up to 14%**
Annual watch allowance for store staff**
Employee Discount, up to 50%
Anytime access to retail discounts at 200+ retailers (Reward Gateway)
Anytime access to personal development and training courses via LinkedIn Learning