Head of Key Accounts

Job Description

The Role

As Head of Key Accounts, you'll provide leadership for our strategic account management function across the Philippine market. Leading a team of Account Management Leads who oversee high-value client portfolios from high-potential SMEs to large conglomerates, you'll drive enterprise-level growth strategies, foster deep client partnerships, and ensure exceptional service delivery. This leadership role requires you to balance strategic oversight with hands-on mentoring to develop world-class talent advisors and consultative sellers.

Key Responsibilities

• Strategic Leadership & Account Management
  • Develop and execute enterprise-level account strategies that consistently achieve 100%+ of revenue and growth targets across the Philippine market
  • Provide executive oversight of strategic account plans, ensuring KAM Leaders deliver tailored solutions with measurable business outcomes
  • Lead high-stakes client discussions and negotiations to strengthen partnerships and build executive-level credibility for Jobstreet by SEEK
• Team Leadership & Capability Building
  • Lead, coach and develop Account Management Leads and their Key Account Managers to become exceptional talent advisors and consultative sellers with 90% of the team performing at 100%+ targets
  • Foster a high-performance culture focused on growth, collaboration and continuous learning with 90%+ engagement scores
  • Demonstrate emotional intelligence and empathy to connect, motivate and retain top talent while developing 1-2+ succession candidates
• Business Acumen & Growth Optimization
  • Establish enterprise-level KPIs measuring client satisfaction, retention and portfolio growth across all managed accounts
  • Drive data-driven decision making by analyzing Philippine recruitment market trends and account performance to optimize strategies
  • Identify and execute cross-selling and upselling opportunities that deliver both client success and significant business revenue
• Organizational Impact
  • Serve as primary escalation point for complex client challenges while maintaining operational excellence across all account portfolios.
  • Align team objectives with broader organizational strategy, leveraging client insights to influence company-wide strategic decisions.
  • Partner with Sales Director to shape market approach and drive competitive positioning in the Philippine recruitment landscape.
• Stakeholder Management & Organizational Impact
  • Serve as primary escalation point for complex client challenges while maintaining operational excellence and 90%+ stakeholder satisfaction
  • Align team objectives with broader organizational strategy, leveraging client insights to influence company-wide strategic decisions
  • Partner with Sales Director to shape market approach and drive competitive positioning in the Philippine recruitment landscape

Qualifications

• Senior leadership experience managing multiple account management teams in complex B2B tech sales or recruitment environments
• Proven track record of consistently achieving 100%+ performance targets, driving significant revenue growth and client retention in enterprise-level accounts
• Deep expertise in consultative selling methodologies and solution-based account management
• Strong understanding of the Philippine business landscape and recruitment market across SME to large enterprise segments
• Exceptional coaching and development capabilities with demonstrated success building high-performing teams and succession planning
• Executive presence with ability to engage confidently with C-level stakeholders, HR leaders, and senior decision makers
• Strategic thinking skills with ability to translate market insights into actionable business strategies that deliver measurable outcomes

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.