Facilities Management Manager

Job Description

Operational Excellence & Facilities Operations

• Manage all Facilities Management service contracts, supplier relationships, and vendor performance to ensure services and assets are delivered and maintained according to Ikano Retail standards, agreed scopes and operational expectations.
• Monitor Facilities Management contracts for operational compliance, service quality and cost control while maintaining strong working relationships with vendors, suppliers, and contractors.
• Implement condition-based and preventive maintenance programmes for roofs, façades, drainage systems, buildings, technical systems, facilities infrastructure, and operational assets.
• Plan, organise, and execute maintenance repairs, property projects, replacement works, and CISAN initiatives to ensure smooth operational continuity.
• Carry out preventive maintenance and operational monitoring of all MEP facilities, technical systems, equipment, installations and operational infrastructure.
• Manage facility operations, energy consumption, technical performance, and maintenance of buildings and infrastructure to ensure operational efficiency and reliability.
• Investigate operational and technical issues, implement corrective actions, troubleshoot operational problems, and lead emergency response activities during operational and non-operational hours.
• Manage and implement approved Facilities Management business plans, operational projects, base building changes and maintenance initiatives effectively and timely.
• Leverage and utilise digital technologies, CAFM/CMMS systems, and technical solutions to improve operational performance and property KPIs.
• Lead operational improvement initiatives to strengthen maintenance effectiveness, sustainability performance, operational resilience, and customer experience.
• Manage and rectify defects and warranty issues with consultants, contractors, and service providers.

Compliance & Governance

• Ensure buildings, facilities, and operational environments comply with statutory requirements, regulations, Ikano Retail policies, SOPs, and operational governance standards.
• Lead the SecCheck and GRM fire equipment compliance process and collaborate with Service Office Property Management and Risk Management teams to achieve targeted compliance standards.
• Conduct quality inspections, operational audits, and compliance reviews to ensure adherence to company standards, operational requirements, and technical specifications.
• Manage lease-related maintenance obligations and review service charges or estate fees from landlords to validate operational and financial accuracy.
• Attend Corporate Body or Strata Management meetings where applicable as representative of the Facilities Management function.
• Ensure operational works comply with landlord requirements, lease conditions, sustainability obligations, and Facilities Management standards.

Long-Term Property Planning & Development

• Build and oversee Facilities Management operational teams for new properties and operational expansions where applicable.
• Ensure all operational assets are properly registered, labelled, and maintained within CAFM/CMMS systems.
• Work together with Centre Operations teams to continuously plan, develop, and implement building improvement programmes and operational enhancement initiatives.
• Develop, maintain, and communicate comprehensive long-term property maintenance plans aligned with lifecycle management, business priorities, and operational requirements.
• Encourage and implement operational improvement initiatives that strengthen asset performance, operational efficiency, and business sustainability.
• Ensure strong landlord and tenant operational relationships to support operational continuity and customer experience.
• Review Body Corporate levies, regulations, and Strata Management compliance requirements to ensure operational and financial alignment with Ikano Retail interests.

Budget & Financial Management

• Support achievement of business goals and operational performance through effective lifecycle management, budgeting, and cost optimisation practices.
• Prepare operational budgets, capital expenditure forecasts, and maintenance planning projections for buildings, facilities, and operational assets.
• Manage maintenance costs and operational expenditures to ensure reliable and cost-effective Facilities Management operations.
• Support investment proposals, expansion projects, and development initiatives through operational and technical analysis.
• Manage development and investment projects from planning through operational acceptance stages.
• Review service charges and provide operational and technical recommendations to Centre Management and Functional Management where required.

Leadership & Team Development

• Lead and develop the Facilities Management team by fostering collaboration, competence development, operational ownership, and continuous improvement.
• Create clear goals, work assignments, and operational direction while ensuring co-workers understand their contribution to overall business objectives.
• Ensure Facilities Management teams and contractors are trained, competent, and equipped with the tools required to perform operational responsibilities effectively.
• Support recruitment, performance management, development, succession planning, and capability building within the Facilities Management team.
• Promote a positive working environment through simple, straightforward leadership, active listening, teamwork, and constructive feedback.
• Support regional initiatives, workshops, training programmes, KPI reporting, and operational assignments in collaboration with Service Office Property Management teams.
• Promote sustainability awareness, energy efficiency, waste reduction, and environmental responsibility across Facilities Management operations.

Deliverables

• Maintain organisational roles and responsibilities structure for the Facilities Management team.
• Provide monthly operational KPI reporting and Facilities Management updates to Service Office Property Management teams.
• Establish and maintain annual maintenance OPEX budgets and long-term OPEX/CAPEX forecasts aligned with asset lifecycle requirements.
• Conduct annual condition assessments to support CISAN, refurbishment, and improvement planning.
• Establish inspection regimes and Planned Preventive Maintenance (PPM) programmes aligned with ITM standards and manufacturer recommendations.
• Lead implementation and reporting of Climate Transition Plan (CTP) initiatives with focus on energy efficiency, emissions reduction, waste management, and environmental sustainability.
• Maintain operational records related to maintenance requests, issue resolutions, contractor performance, compliance tracking, and incident reporting.
• Maintain compliance logs, contract registers, vendor databases, and operational documentation related to property operations.

Qualifications

Your Profile

• Diploma or Degree in Engineering, Property Management, Facilities Management, Building Services, or related technical disciplines.
• Membership with relevant professional bodies such as IFMA, IWFM, or RICS is an advantage.
• Minimum 5–7 years of progressive experience in Facilities Management, building operations, engineering services, or property operations with at least 3–4 years in supervisory or managerial roles.
• Strong understanding of MEP systems, technical operations, lifecycle planning, and building maintenance practices.
• Experience managing service contracts, suppliers, contractors, and operational vendor relationships.
• Strong understanding of statutory compliance, Strata Management requirements, operational governance, and safety regulations.
• Familiar with CAFM/CMMS systems, operational reporting, KPI tracking, and digital Facilities Management tools.
• Experience in budgeting, operational cost control, lifecycle management, and capital expenditure planning.
• Strong understanding of sustainability initiatives, Climate Transition implementation, energy efficiency, and waste management practices.
• Good command of English both written and spoken including technical reporting

Additional Information

We hire based on our values. Watch the video and answer the following question in your application:

Tell me about a time you changed your or your team’s routine in order to save time to complete a task a process? Why did you decide to make the change? How did you maintain quality in the result?